Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.
All I can say is thank you! I had been looking for a tool to work on my bike (Park Tool AWS-3 3-Way Hex Wrench). Naturally, I went to Amazon first and found they were, let’s say “confused”. I went to Park Tools and they pointed me in your direction, wow! Your service was very fast and to say my item was shipped protected was an understatement. In this day of big box sellers it is nice to find a smaller retailer who understands the customer. I don’t buy often but rest assured you will be my go to place for bike needs.
January 02, 2019
This was my first order with Universal, and a small one at that. It came promptly but with one glitch. The 2mm spoke nipples where actually 1.8mm. I called the 800 number which was on the packing list and got Schmitty, who took care of ordering and sending the correct part right away. Amazingly good customer service! Way better than Amazon, where the people who ship the goods are a different company from the people selling the goods, who are hiding behind Amazon's network so you'll never be able to deal with anyone directly. Now when I have to buy parts online, the first place I'm going is Universal Cycles. Best regards,
December 09, 2018
I send compliments and thanks to the Shipping Department for the fast delivery of my order. I ordered on Tuesday morning, and it arrived Thursday at lunchtime! I think of UC as a West Coast company, but that Lancaster warehouse is close to me; I'm just east of Boston. This is my second same-week delivery– my previous order was placed on a Tuesday and arrived on Friday. Thanks for this wonderful customer service. Y’all are in competition with Amazon Prime, and you’re doing just fine!
May 31, 2018
I have recently made my first two purchases from your company and I would like to take this opportunity to tell you how delighted I am with the level of professionalism that I experienced in dealing with your company. I received exactly what was ordered, everything was packaged well and in perfect condition and it was received in the expected time frame. I will definitely be conducting future business with you company and look forward to what I’m sure will be a great business relationship. Thank you for your diligence in providing top class services to mountain bikers looking for good prices and a pleasant online shopping experience. Till next time...Turn,Burn and Earn
April 08, 2018
I just wanted to reach out and thank you for the awesome customer service. During the riding season I do quite a bit of tinkering and help my buddies out with repairs. I end up placing a few order a month and never had an issue with the service. Occasionally an issue comes up with the part (manufacturing issue or something) and UC has always taken care of it for me.
I'd also like to give a shout out to Brad from the PA store. I pretty much deal exclusively with Brad. He is always available to help. Whether its during the day, over the weekend, or after hours, I get an e-mail back within a few minutes. Even if its something that he needs to check on when he's in the store, I get an email letting me know, followed by the answer the next business morning.
So, that's why I call you guys my (not so) Local Bike Shop. You have my loyalty as a customer, and are always my first stop. Even on the off chance that something is a few bucks cheaper somewhere else, my business still goes your way. Thanks for the fantastic service,
March 28, 2018
Thank you for promptly processing my recent return! Come to think of it you all have given me great service for many years. I am glad to be a Universal customer. Have a great day!
March 13, 2018
Woohoo! Thank you. Super glad i happened to find you online. I can see much of my future and ongoing bicycle related purchases going through you. Kind regards,
February 28, 2018
Excellent! Thanks again. Always appreciate great customer service. Quick answers via text and email. Have to love it. Really liked being able to text with questions. Who ever came up with that....well done.
January 06, 2018
I just had to email and comment on the outstanding customer service Schmitty gave my wife when purchasing a Park tool set for me. She purchased it for me just before Christmas and we found there were tools that were not included in the kit advertised…coming to find out later that the tool kit had been revised. Schmitty was very receptive to helping my wife during probably one of the busiest shopping times of the year and getting the tools not included to her. He even emailed after to ensure she received the additional tools after they were shipped out. I know all of this sounds like common customer service, but unfortunately it is not so common. So I wanted to let you know that I appreciated the courtesy given to my wife in buying the kit, and getting the right elements of the kit to her…and, essentially, to me. You have a new customer…Thank You. Sincerely,
January 03, 2018
That you guys cared enough to get me straight and take the time to work thru the APO address system is why I you all have been my bike go to for since 2010 and why I will always recommend you all to my biking crowd in the Army! Thanks so much!!!
December 29, 2017
Trying to remember what life was like before Universal Cycles is like trying to remember what life was like before smartphones and the internet... dark times... and I was born in 1975. You guys are the best - thanks again.
December 17, 2017
I'm in a customer facing role and I understand how rare it is for customers to reach out and say everything is great and that they couldn't be happier with how our services were provided...Well, Schmitty did great! I had an issue with my Easton Haven dropper post and Schmitty went above and beyond to make sure that I was taken care of. Communication and follow through was great. It seems RaceFace gave him a bit of a run around, but ultimately we got it resolved and I got back on my bike this Sunday! Hope this email gets him recognized for employee of the month? Or a free beer & breakfast burrito? (Best breakfast EVER!)
November 14, 2017
Ordered a replacement seat for my wife’s bike. The seat was the best price on the internet (even beat Amazon). It seemed like l received the seat in the blink of an eye. Great job all around definitely 5 stars.
November 02, 2017
Just Built a Lynskey Cooper. Found out that Universal Cycles is near me in Lancaster PA. Decided to visit the shop in Lancaster and glad I did!! They had about everything I needed to finish out my build and at reasonable prices. Store isn't big , but their warehouse must be big. They carry everything and are very helpful . Love the Local shopper mode!! They know their bikes and their service is great. The couple that run the shop are really friendly. Thanks for coming to Lancaster and Hope to see you all soon!!!
October 24, 2017
I wanted to pass on how outstanding UC’s customer service has been for me. I am pleasantly shocked every time I place an order on the speed and efficiency you provide. I also have had excellent results with returned products, and any communication was prompt and courteous. Doesn’t hurt either that you are local to me. Keep it up! Thanks,
October 12, 2017
No real question here. Too many times the only feed back a company gets is in the form of a complaint but this time I just wanted to let you know that your company is great. Competitive prices, easy to use web site, great shipping policies. Such a pain free process to get your bike rolling again. You are my go to location for any bike related part I need. Keep it up.
September 14, 2017
Just wanted to thank the person who helped me...I needed a rear thru-axle and needed help selecting the correct size. This guy spent a decent amount of time with me - very patiently - and eventually selected an axle. When I got home to Seattle, the new axle worked perfectly. I should have gotten his name, but he was one of two people working the counter that afternoon. I appreciate the patience and knowledge of the salesperson, and the vast selection of the store. I have ordered online in the past, but I happened to be in Portland that day. Glad I stopped by. Will definitely purchase from UC again.
September 04, 2017
I wanted to THANK YOU guys/gals for being so awesome! I am not a bike rider and was just looking to purchase a gift certificate for a friend and the person who was texting me back was very helpful. I highly recommend your company and thank you guys for the great customer service. The website is very user friendly and easy to navigate. I LOVE how easy and accessible it is to get help right away and not have to wait 2 business days or how longer for response. Keep up the great work!
August 31, 2017
I just received my first order from you in record fast time. Great quality at great prices. Your web site was extremely easy to navigate. Well organized. You just won over a sole source costumer. I will order a hub soon to go with the 10 sd conversion parts that just arrived.
August 30, 2017
A couple of weeks ago, the first week of Aug I visited you Lancaster store. I was very impressed. Great prices, selection and a knowledgeable sales person. What set this store above the rest was Brad. He was really excited about his job and I just felt he would do what he could to get the products I needed. No hard sell. He just treated my wife and me as friends and recommend products that we really needed. I will continue to deal with this store because of the way Brad treated us.
August 25, 2017