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Feedback from our Customers

Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.



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Just wanted to say thanks again for taking care of the warranty so quickly. I’ve been a UC customer for a long time and it’s nice to know you guys are there to help when we need it! Thanks,

Kyle H.

November 24, 2020




I stopped by to get some advice on a 700c/29 er wheel set for my new Salsa Journeyman. Your guy listened to my description: about usage (max tire size), tubeless or no, weight, and budget. He said he’d check to see what was in stock. He produced a WTB sti 23 wheel set and described where/how they were built as well as their sturdiness and heft and the reasonable price. Sold! Credible, knowledgeable, and helpful to a mature guy who enjoys good service and conversation. Thank you!

Robert B.

November 12, 2020




I just have to say after several orders I am very happy with Universal Cycles! I have noticed other vendors out of product and Universal usually has exactly what I want and at the best price. I just received an order today I had made a mistake and the folks at Universal Cycles fixed it ASAP and sent out the correct product fast and Professional. I will now make Universal Cycles my first option when I look for bike related items. Thank you!!

Ray J.

October 02, 2020




Thank you guys! Super fast service and you're the only ones who had what I needed:)

Kyle B.

September 10, 2020




I just wanted to say thank you for such great service. I broke my front derailleur and could not find any bike shop in Sonoma County, California that had the part. I have a few big rides coming up and I desperately needed that part. I ordered it on Amazon, only to be notified two days later that it was no longer available. I searched Google and your store came up. I ordered the part late on Monday, August 17, it was shipped on Tuesday, and I got it on Thursday. So thank you so much. If I ever need a part in the future, you will definitely be my go to store.

Charlene W.

August 20, 2020




I arrived way before you opened and had a great time riding the area, it’s parks and green/trail ways. I’m actually glad you’ve moved now. I’ll be planning me some area rides for next time. Thank you very much for forcing me to enjoy such a nice day in such a beautiful area.

Alan C.

July 14, 2020




Super fast shipping, great communication, and order was well packaged and secure. I absolutely will look here first for my next inquiry for parts!!!
Thank you!!!

Todd B.

June 25, 2020




Hi, I just want to let you know that I was thrilled to receive my new Salsa Woodsmoke today - it was expertly packaged and arrived in perfect shape. Additionally, I ordered a dropper post along with the bike. Without me even asking, the assembly team installed and set up the new post - what a great surprise! I expected to be watching youtube tutorials and figuring out this install myself. Finally, I appreciated that my assembler listed the date of assembly as "Juneteenth, 2021". Respect. Thanks for a great deal and a great experience with your shop. Happy Trails,

Ross H.

June 25, 2020




Appreciate the quick service, quality products and friendly, timely correction on shipping mistake. It's a pleasure doing business with y'all, & I will be back.

Karl C.

June 20, 2020




Hi and good morning. The parts I ordered arrived yesterday. The items were packaged correctly in a proper box. There was packing material in the box so the parts didn't move around. Box was taped nicely and labeled well. Wow, great to see the attention to detail! Thought I would point this out to you as one is usually advised about mishaps.....A box from [...] is typically incorrect-wrong size, no packing, not closed correctly. Great to get a proper shipment. Well done and have a nice weekend. Thank you,

Peter S

June 19, 2020




I just wanted to say that I love the Universal Cycles way of doing business. First, being able to see available inventory takes all of the guess work out of shopping. Secondly, the online notifications for order confirmations, when to expect a shipping statement, and then shipping confirmation are very reassuring and add to the overall experience. I've now become a dedicated UC shopper. Great model, great experience! Thank you!

CM C.

June 13, 2020




Hi, I just wanted to send a note to thank you. I have been purchasing from Universal for quite some time and have always been extremely satisfied by your service. That's all! Thank you,

Amir M.

May 13, 2020




Just wanted to say thank you!! You guys do a great job! All business and efficiency. You guys got both my orders shipped before [...] could even respond to an order I placed 6 days ago. It so refreshing to see a business nowadays that focuses on doing the best job possible. Not wasting time updating their Instagram or you tube channel! Thanx u guys rock. I will always buy here now!

James L.

May 06, 2020




Hey Universal Cycles! I wanted to convey a great experience I had on the phone the other day with Mike[...]. I called to get some clarification on an order and some recommendations on some parts I needed to continue a build. Mike was awesome! I connected the fact that we actually did a ride together many, many years ago! It was geat to hear his voice again, as I think we used to talk over the phone a bit when I was a wheel builder and we talked about orders from Perfect Wheels, where I worked. He gave me all the part numbers I needed to complete the next phase of my Surly Wednesday build for my son. I received the parts today, and everything was spot on!! Went together like soft butter on bread!! It was great hearing from Mike again, and it was just another great experiences I have had with Universal Cycles! Takce care guys and gals!

Mark B.

April 30, 2020




Thank you for having customer order history! Long story short, bought wheel goods from you guys a year ago. Couldn't remember spoke length I ordered. Looked it up on the site, BOOM, mystery solved!

Alan P.

April 18, 2020




I just want to thank you guys and particularly Dustin with his help today at the Portland store. I have ran parts counters, and have ran a successful business for the last 36 years and I know what quality customer service is all about. I have recently got back into cycling to help keep on shape for motocross and have been away for nearly 30 years from mountain bikes. I was very impressed at the friendly service I encountered today. I have been to other bike shops in the Portland/Vancouver area and have come away from ALL of them really upset. The arrogance and “know it all attitude” won’t fly with me. I was a little apprehensive walking in the door at your shop today due to the horrid customer service I have had at three local shops. Dustin was AWESOME! He was informative, he didn’t try to sell me anything more than I really needed and I left your store excited to return. ( I bought better stuff than he suggested just because he was a straight shooter). Thanks again and look forward to shopping here for everything our family needs for our bikes.

Chris S.

April 13, 2020




You guys are amazing!! Thank you so much for your incredibly FAST service!!! 10 star service!!! THANK YOU!!!

J. S.

March 27, 2020




Just want to let you guys know that I appreciate all you do. I have been a customer for a long time, and Universal is the first place I go to for all my online bike needs. Selection is great, on-hand stock is excellent, and customer support has always been top notch. Please pass my praise along to everyone there. Thanks

Dan K.

February 06, 2020




Very pleased with the product and timely delivery. You will be getting my business again in the near future. Thank you.

Ricardo F.

January 16, 2020




You guys are absurd...and I mean that in a GREAT way! WOW. I'll try to remember to leave a +++review!

Michael

January 13, 2020




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