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Our Return Policy

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We accept returns on new and unused products within 30 days of purchase. We can not accept any returns on used or installed merchandise or special order items. Items returned for refund in new and unused condition in their original packaging will be given a full credit for the purchase price of the item to the original credit card or Paypal account used to purchase it.

Before returning any item you must obtain a return authorization number. You can obtain the return authorization number through our website, using our online RA procedure, or by contacting us during our customer service hours. To obtain the RA number over our website just go to your Order History and follow the directions.

All postage must be paid on returns to Universal Cycles. No C.O.D's will be accepted.

Please allow one billing cycle for credits to appear on your credit card billing statement. If the original form of payment was cashier's check or money order please allow enough time for the return to reach us and for return mail time to receive your refund check.

To check on a return, you can view the status on our website under your Order History. Or, please call during our customer service hours.

Missing or Incorrect Items

If your package is missing items or the you received items which are incorrect please contact us to initiate a replacement. We will take care of the mistake in a timely manner, and work with you to fix the error.

Wrong Product Received
A new invoice will be created and charged for the new product and a full credit given when we receive the returned product.

Missing Product
Please contact us to get a new shipment started with the missing product(s).

Defective Products

Warranties are issued by the individual manufacturers of each product. Warranties usually cover defects in materials and workmanship. Damage from any type of abuse or neglect is not covered. The manufacturer may choose to either repair or replace a product they feel is covered under the warranty. Some manufacturers require the warranty item to be sent directly to them others prefer us to handle it. If you feel you have a defective product you may contact the manufacturer for a return authorization directly or you can contact us. It is usually faster to contact the manufacturer directly. Most manufacturers will not accept shipment without a return authorization. We can supply you with the manufacturer contact numbers for all of the products we sell. Shipping and labor are not covered by most warranties. To obtain a Return Authorization for defective products being shipped to us, please contact us. We must be contacted before we will accept any warranty items.

Damaged in Shipping

We will replace any product damaged in shipping. This does not include items that have been installed. Contact us via email or telephone to get started.

How to Return a Product

Any return being sent back to us must have a valid Return Authorization number issued by us.

Return Procedure

  1. To create a return, please call us or contact us through the e-mail on your order confirmation. Let us know your order number, and the items you wish to return.
  2. After you contact us, we will create a new return order in your Order History and give you a Return Authorization number. The status will be Return - Approved.
  3. You can print a return shipping address label by selecting the Print Return Form link on your Order History.
  4. We will e-mail you a confirmation when your return has been processed and we have performed the necessary refunds or exchanges. The status will change to Return - Complete. Returns normally take up to 2 business days to process after they are received.


Shimano Authorized Mail Order Retailer

Oregon • Pennsylvania • Colorado
(800)936-5156 or (503)716-8866

Beaverton, Oregon Retail Store
12330 SW Walker Road
Beaverton, OR 97005-1403
Store Info, Hours, Directions

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