Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.
Just wanted to drop you guys a line and let you know how awesome it is dealing with you! Since 2007, I have spent close to $2500.00 on parts from you guys and it has been worth every penny.
Your $2.99 pick a product shipping rate has helped me out many a time when I need just that one little item to complete a build and don't want to pay a high shipping cost.
Your prices are not always the lowest, but you do offer the instant price match which I have used and probably need to use more often.
You are my top goto site when I need to order most any bike part. The fact that you actually stock what you list on your web site is a very good thing. Not more than once, I have been temped away by a lower price only to find out the other online retailer doesn't actually have the part in stock.
You guys ship in a very expedient manner. Usually less than 24 hours after I place an order. That is important to me because I don't like to wait for parts to complete a build.
Now I am not a bike shop, just your regular cycling nut who loves to build and ride bikes. Keep up the great work and please pass this message on to your entire team. They deserve to know that all of there effort do get noticed and are very appreciated by your customers.
February 14, 2012
Mark, Thanks so much for taking care of my chainring issue. Not only did you issue a UPS pickup ticket, but it looks like you found the right part and already shipped it! Thanks again. You guys are the best.
January 23, 2012
Just so you know, I just posted a five star review on Yelp. I am amazed and pleased with the speed in processing orders. In the future, I will check you "first" before I place an Internet order for bicycle stuff. Sincerely,
January 09, 2012
Whew, Universal cycles, you are great. Just wanted you to know that. I've been buying stuff from y'all for years [...] I just wanted to comment on your 'pick an item shipping' option. $3 to ship a single item. It's fantastic. It allows you to recoup a bit of the cost of the Free Shipping that has become so popular lately, basically, splitting it. I suspect you still lose a bit in it, but not as much. And that frees you to increase the order minimum for free shipping to a level where it's more worthwhile. Meanwhile, folks like myself who only need one little thing but don't want to spend $10 to ship it find it much easier to click, SUBMIT ORDER. Whoever formulated that option deserves a bonus. Cheers,
December 12, 2011
Hey, Got my boots when you said I would! Cant wait to ride...I will definately be buying more stuff from you guys in the future! thanks
November 10, 2011
Hey Universal "Powers that Be" --
You man Mark helped me out immensely today. He easily could have thrown down a sale with a bunch of bs info (tricky questions about road bike cockpit geometry and switching to shallow drop bars) but steered me from impulse to reason. I'm going to get a proper bike fit from my LBS and then order the right size cockpit (bars/stem) from you guys.
Anyways, just wanted to put it into the system that he was diligent, knowledgeable and put my experience way over the sale. I say that's good business and puts Universal at the top of my mail order sources. This is the kind of difference we consumers trust when we find we might be able to get a certain product for X bucks less from "nobody bike shop online." I would prefer to support my LBS always but they cannot price compete with volume sales. I seek to split the difference. They are good cats but unless they can come close to your prices, I simply (as a fulltime graduate student) cannot afford their std prices.
Regardless of that, the take home is: Mark doing good work for you all.
October 07, 2011
Received my SERFAS RX PRO CYCLE GLOVES today. Can't beleive how quick they arrived.Love product, like your style. You have my business from here on. Thanks for everything.Wish I would have known about your company sooner. Thanks again...
September 16, 2011
The mobile website is AWESOME!!! thank you for putting it together. I rarely use my regular computer. Now I may never have to use it again.
September 06, 2011
Your customer service is outstanding (Hey Mark)once again worked with me until the issue was settled.I am very happy with your services,once again understanding and kindness two atributes that have almost vanished in customer service these days.Another great experience.Be good to yourself. Peace.
August 27, 2011
Thank you for having my package on time!! you did it again mark my parts arrived on saturday just as you had predicted. Thanks for being so kind that really mean alot.Thumbs up for the whole team.With your massive section of parts and someone who knows what the heck their talking about.Why would I go elsewhere? Peace Brother
August 14, 2011
Just wanted to let you know that you guys are one of the BEST online bike shops out there. Fast delivery and very competitive pricing. You guys are going to be first on my list to go to for now on. I will definitely be passing a good word to my friends. Keep up the good work!!!
August 11, 2011
I needed some tires quickly and you guys totally came through. It started with great customer service from you web page's live chat and was followed up with prompt delivery. I really appreciate the great service.
July 29, 2011
Just received my order this afternoon. Even thing fits great. Speedy Delivery, Packaged well, excellent order status follow-up. Highly satisfied with Universal Cycles, WILL DEFINITELY order from UC in the future.
July 28, 2011
I just wanted to tell you guys thank you for being my favorite online bike store. I love supporting local shops, but you guys just have killer prices and quality products so i keep coming back. :-)
July 25, 2011
Wow! I ordered on Thursday night and my fork showed up today(Monday)! That's phenomenal! Thanks for the great prices and fast shipping!
July 18, 2011
I love the Flex Ship one line item for 2.99. I live in a rural area where it is a long drive to a bicycle shop. I buy most everthing I need on-line and it is a pain when I need one thing but have to pay $10 shipping to get it. I will be frequenting your site now that I know the shipping will only be 2.99! Thanks.
July 18, 2011
You guys are hands down the best site on the internet, nobody comes close. Service, inventory, multiple warehouses, pricing. You have it nailed!!
July 18, 2011
Job well done on getting my new tires out to me with much speed. I've been waiting on a gear to come in at my LBS for like 2 weeks now and it was gonna take them just as long to get these wheels to me, so I'm going to enjoy it when I roll in there with new wheels on. I just don't understand it when parts suppliers won't ship anything fast. Thanks!
July 14, 2011
I just wanted to drop you a note and say what a pleasure it was do do business with you. I placed my order on Tuesday morning and it was on my doorstep by afternoon on Wednesday. I will definitely order from you again. Keep up the good work.
July 14, 2011
I just wanted to drop a quick note, my wife, son, and I all came in to your store on the 2nd to pick up a "few" things for my bike and a gentlemen named Jordan helped me out. I'm in sales/ customer service my self so im kind of a hard one to please but Jordan knocked this one out of the park! He was more than happy to help me even while I was distracted by my son running a muck he didnt skip a beat! So someone needs to give him a pat on the back because his product knowledge and service is excellent.
July 03, 2011
This is not really a question but more of a praise. I just wanted to let you know that I am very impressed with your website. Both the design, function, and usability of it but also with the sped of responses for the price match, the prices of products, and the emails I have received telling me exactly the status of my order. I am very impressed, I have ordered from you multiple times and will continue to do so in the future, as well as recommend all of my friends to use your website as well. Thank you for a great business.
June 28, 2011
I just want to say "Thanks" for a job well done and putting the customer first. I purchased an Easton MTB bar from you and the order arrived so quicly I thought I'd paid for 2nd day service, but I choose standard delivery. I loved the bars so much, I decided to buy 2 more. Once again, you priced matched (as you did for the first bar) and shipped the bars ASAP. You're a credit to online suppliers and bike retailers everwhere! Thanks again,
May 27, 2011
You guys are awesome. Every order I've placed has come correctly, quickly, and easily. When I strayed from Universal to order some items that you couldn't price match, both orders were slow, incorrect, and a hassle to get a resolution. That's all, just wanted to let you know that you're all awesome, and I appreciate how easy you make online shopping.
May 26, 2011
I wanted to take a minute to say what a wonderful establishment you have and a great location. I have been coming into your store way back when it was "just" one store over on the N.W. part of town. You have come a long way since then. With all the bicycle shop choices in Portland you have created a bright, clean, spacious place where people feel comfortable trying to find what they need. Your staff is friendly and knowledgeable, and treats even an entry level cyclist with kindness when they get hammered with simple common sense questions. They know the products you sell well. The computer kiosk is a definite plus. Keep up the excellent work, thanks again,
May 26, 2011
I would just like to let you know how impressed I was with your service, both product selection and efficiency. Love the option of different warehouses as well. Probably the best experience I've had with an online cycling retailer. I will definitely be shopping with you again. Thanks!
April 30, 2011
Received my order today via ups. I was impressed with the short shipping time frame and quality of the packaging. I will be placing many more orders with your company again. Job Well Done!
April 19, 2011
I just want to say that you guys kick ass. You have the most competitive prices and great customer service! I guess that is why I order everything thru you guys and refer you to my friends.
April 01, 2011
Wow, you guys are pretty awesome. Thanks for combining my two orders and refunding the shipping cost of my second order. It was a small $ saving...but seemed a waste of packaging / shipping to send two packages. Firmly established yourselves as my favorite web store.
Cheers, Dave H.
March 14, 2011
Hey guys, you rock! I am sorry I was worried that the payment wasn't taken right away. Just wanted to make sure I was getting my needed parts. And I did! Great website, great service when I did have a question! I will use you again for sure!
March 12, 2011
Thanks for the speedy service and the follow up by Schmitty regarding a payment which did not go through initially. Good price and great customer service.
March 11, 2011