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Feedback from our Customers

Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.

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Thank you guys! Super fast service and you're the only ones who had what I needed:)

Kyle B.

September 10, 2020

We have been long-time customers of [another retailer] (since 2005) but were unable to get the parts we needed from them this week. The sales person being helpful suggested trying your company as a "great alternative".

WOW, may I say thank you to your company for experienced knowledgeable staff helping me with a replacement derailleur issue after shifting the old derailleur through our tandem spokes. That may have been Mark.

I would like to commend Raul today for streamlining and managing the order process for us in order to get the needed repair parts to ship today. He may feel he was just doing his job. I see his service today and the help of Mark as reasons for my wife and I to spend more time looking on your website and purchasing further items.

Thom S.

August 27, 2020

I just wanted to say thank you for such great service. I broke my front derailleur and could not find any bike shop in Sonoma County, California that had the part. I have a few big rides coming up and I desperately needed that part. I ordered it on Amazon, only to be notified two days later that it was no longer available. I searched Google and your store came up. I ordered the part late on Monday, August 17, it was shipped on Tuesday, and I got it on Thursday. So thank you so much. If I ever need a part in the future, you will definitely be my go to store.

Charlene W.

August 20, 2020

I arrived way before you opened and had a great time riding the area, it’s parks and green/trail ways. I’m actually glad you’ve moved now. I’ll be planning me some area rides for next time. Thank you very much for forcing me to enjoy such a nice day in such a beautiful area.

Alan C.

July 14, 2020

Super fast shipping, great communication, and order was well packaged and secure. I absolutely will look here first for my next inquiry for parts!!!
Thank you!!!

Todd B.

June 25, 2020

Hi, I just want to let you know that I was thrilled to receive my new Salsa Woodsmoke today - it was expertly packaged and arrived in perfect shape. Additionally, I ordered a dropper post along with the bike. Without me even asking, the assembly team installed and set up the new post - what a great surprise! I expected to be watching youtube tutorials and figuring out this install myself. Finally, I appreciated that my assembler listed the date of assembly as "Juneteenth, 2021". Respect. Thanks for a great deal and a great experience with your shop. Happy Trails,

Ross H.

June 25, 2020

Appreciate the quick service, quality products and friendly, timely correction on shipping mistake. It's a pleasure doing business with y'all, & I will be back.

Karl C.

June 20, 2020

Hi and good morning. The parts I ordered arrived yesterday. The items were packaged correctly in a proper box. There was packing material in the box so the parts didn't move around. Box was taped nicely and labeled well. Wow, great to see the attention to detail! Thought I would point this out to you as one is usually advised about mishaps.....A box from [...] is typically incorrect-wrong size, no packing, not closed correctly. Great to get a proper shipment. Well done and have a nice weekend. Thank you,

Peter S

June 19, 2020

I just wanted to say that I love the Universal Cycles way of doing business. First, being able to see available inventory takes all of the guess work out of shopping. Secondly, the online notifications for order confirmations, when to expect a shipping statement, and then shipping confirmation are very reassuring and add to the overall experience. I've now become a dedicated UC shopper. Great model, great experience! Thank you!


June 13, 2020

Hi, I just wanted to send a note to thank you. I have been purchasing from Universal for quite some time and have always been extremely satisfied by your service. That's all! Thank you,

Amir M.

May 13, 2020

Just wanted to say thank you!! You guys do a great job! All business and efficiency. You guys got both my orders shipped before [...] could even respond to an order I placed 6 days ago. It so refreshing to see a business nowadays that focuses on doing the best job possible. Not wasting time updating their Instagram or you tube channel! Thanx u guys rock. I will always buy here now!

James L.

May 06, 2020

Hey Universal Cycles! I wanted to convey a great experience I had on the phone the other day with Mike[...]. I called to get some clarification on an order and some recommendations on some parts I needed to continue a build. Mike was awesome! I connected the fact that we actually did a ride together many, many years ago! It was geat to hear his voice again, as I think we used to talk over the phone a bit when I was a wheel builder and we talked about orders from Perfect Wheels, where I worked. He gave me all the part numbers I needed to complete the next phase of my Surly Wednesday build for my son. I received the parts today, and everything was spot on!! Went together like soft butter on bread!! It was great hearing from Mike again, and it was just another great experiences I have had with Universal Cycles! Takce care guys and gals!

Mark B.

April 30, 2020

Thank you for having customer order history! Long story short, bought wheel goods from you guys a year ago. Couldn't remember spoke length I ordered. Looked it up on the site, BOOM, mystery solved!

Alan P.

April 18, 2020

I just want to thank you guys and particularly Dustin with his help today at the Portland store. I have ran parts counters, and have ran a successful business for the last 36 years and I know what quality customer service is all about. I have recently got back into cycling to help keep on shape for motocross and have been away for nearly 30 years from mountain bikes. I was very impressed at the friendly service I encountered today. I have been to other bike shops in the Portland/Vancouver area and have come away from ALL of them really upset. The arrogance and “know it all attitude” won’t fly with me. I was a little apprehensive walking in the door at your shop today due to the horrid customer service I have had at three local shops. Dustin was AWESOME! He was informative, he didn’t try to sell me anything more than I really needed and I left your store excited to return. ( I bought better stuff than he suggested just because he was a straight shooter). Thanks again and look forward to shopping here for everything our family needs for our bikes.

Chris S.

April 13, 2020

You guys are amazing!! Thank you so much for your incredibly FAST service!!! 10 star service!!! THANK YOU!!!

J. S.

March 27, 2020

Just want to let you guys know that I appreciate all you do. I have been a customer for a long time, and Universal is the first place I go to for all my online bike needs. Selection is great, on-hand stock is excellent, and customer support has always been top notch. Please pass my praise along to everyone there. Thanks

Dan K.

February 06, 2020

Very pleased with the product and timely delivery. You will be getting my business again in the near future. Thank you.

Ricardo F.

January 16, 2020

You guys are absurd...and I mean that in a GREAT way! WOW. I'll try to remember to leave a +++review!


January 13, 2020

Buying from Universal Cycles is always such a joy. Call them and a human will answer who seems to know everything about virtually any kind of bike. I used their wheelbuilder tool ten years ago, and I still get stopped on the streets of NYC all the time by people asking me where I bought my DT Swiss/Phil Wood track wheel. When I wanted to convert that wheel to tubeless, once again, they knew exactly what I should do. The shipping is often much faster than advertised. The discounts can be insane. Unlike [...] other sites that chase trends and fill their product pages with slick, useless, used-car-salesman copy, Universal sells everything old-and-new, and sticks to providing basic product data. Sometimes I worry a day will come when I can't upgrade or replace parts on my fixie and 29er singlespeeds- nope, Universal has what I need every time. The way for many retailers to compete with Amazon is undoubtedly to take notes from Universal Cycles.

Mike B.

December 23, 2019

I’ve been ordering from Universal Cycles for a few years now and your customer service (and products and pricing) has always been great. Please keep up the good work and Happy Holidays to all of you!

Jon K

December 14, 2019

Thank you for the stellar advice and service. Schmidty is an outstanding resource in knowledge and patience. He helped me several times with various orders and through some confusion. He set me in the right direction and gave me a sense of greater confidence in the build I am putting together. Thanks again.

Johnny B.

November 05, 2019

I wanted to take a moment and say thank-you! P.S.; and after reading the profiles here, I have to add that I have been car-free for 27 years! Currently have four bikes of my own that I work on and ride. Plus working on friend's bikes all the time! Again, thank-you!!!

Carl B.

August 28, 2019

Thanks again for your fast service! I've already received my shipment, and I'm very impressed with your company. I placed another order with another online bike company at the same time as I ordered from you. They haven't even started to process my order yet - it's been three days now. I also happen to be a person who processes orders and shipments for a living. [...] I'd be instantly fired from my job if I sat on an order for three days. All of you at Universal Cycles have earned a very satisfied customer! You WILL be receiving future orders from me - thanks once again for your integrity and hard work. Thanks!


August 26, 2019

I just received the most superb customer service I’ve experienced in decades!!!! My HUGE thanks to Smitty for going way above and beyond the call of duty to assist me in rectifying an order mistake that I made on two wheelsets that are being built at UC. He was able to make the last minute hub changes that I needed to ensure that the wheels would work, and I’m deeply grateful for his positive attitude and willingness to help me. I will continue to be a loyal UC client, and this level of service will cement that reality. Well done, Smitty!

Guy L.

July 16, 2019

First time customer and I must say I was very pleased with my experience. Purchased a new Salsa Woodsmoke carbon body 27+ at an incredible price. They had it built and ready with some upgrades within 24 hours. I have to also say that as a guy in his 50’s it was nice to be helped by some other guys with a little grey in their beards as well. Easy going, no pressure sales experience, would definitely go back again.


June 02, 2019

Thanks. You guys are awesome. Thanks for the great service and also (spread it around) thanks for carrying oddball stuff like 406 rims and microshift shifters. I’m making some custom carbon fiber recumbents for travel, and your selection makes it possible to get a good, workable, reliable setup at a very good price. Thanks to your carrying that stuff, 3x9 isn’t dead, and I love the sun CR-18 rim, as well as those inexpensive microshift DRs and shifters. Excellent performance for the price.

Seth J

May 02, 2019

I just received the tires and tubes I recently ordered. I'd just like to say you are definitely at the top of my online bike stuff list. The quality is what I expect, the service is great, better than most and even the packaging is neat and careful. The tires were much more securely packaged than many more expensive and fragile items I have purchased elsewhere prior to discovering you. Thanks so much.

Mike H

April 22, 2019

I've been a customer for over 20 years now. Aside from a few years where kids slowed down purchases, it's still my go-to place for getting what I want for my bikes, which is a pretty good amount each year. I've never had a problem and they've always been great do deal with.

Ron B

April 19, 2019

All I can say is thank you! I had been looking for a tool to work on my bike (Park Tool AWS-3 3-Way Hex Wrench). Naturally, I went to Amazon first and found they were, let’s say “confused”. I went to Park Tools and they pointed me in your direction, wow! Your service was very fast and to say my item was shipped protected was an understatement. In this day of big box sellers it is nice to find a smaller retailer who understands the customer. I don’t buy often but rest assured you will be my go to place for bike needs.

Jeff B

January 02, 2019

This was my first order with Universal, and a small one at that. It came promptly but with one glitch. The 2mm spoke nipples where actually 1.8mm. I called the 800 number which was on the packing list and got Schmitty, who took care of ordering and sending the correct part right away. Amazingly good customer service! Way better than Amazon, where the people who ship the goods are a different company from the people selling the goods, who are hiding behind Amazon's network so you'll never be able to deal with anyone directly. Now when I have to buy parts online, the first place I'm going is Universal Cycles. Best regards,

Don F

December 09, 2018

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