Shipping from all warehouses.
Our flagship retail store is located in Portland, Oregon, on 22nd and East Burnside. Our 19,000 foot facility has over 12,000 cycling products and accessories in stock. We offer custom wheel building and bike service and repair at our Portland location.
We also have a 3500 square foot distribution center in Reno/Sparks, Nevada. This location puts us within one ground shipping day for basically all of California.
Portland Store Hours:
11am - 7pm
10am - 6pm
10am - 6pm
Our newest retail location is located in Lancaster, Pennsylvania. The space has about 800 square feet of retail space showing off some of the amazing cycling accessories and products that we feel you would like to see, plus the "Fish Bowl", stocked with quick grab parts - chains, brake pads, tubes, cables and so on. The 3000 square foot warehouse is packed with all of the rest of the products that we offer.
Lancaster Store Hours:
Telephone, Email, and Text Message support is available 7 days a week.
Customer Service Hours
10am - 7pm
10am - 6pm
10am - 6pm
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Use our Custom Wheelset Builder and have our experts build up your next wheelset!
Just wanted to say thank you!! You guys do a great job! All business and efficiency. You guys got both my orders shipped before [...] could even respond to an order I placed 6 days ago. It so refreshing to see a business nowadays that focuses on doing the best job possible. Not wasting time updating their Instagram or you tube channel! Thanx u guys rock. I will always buy here now!
May 06, 2020
Hey Universal Cycles! I wanted to convey a great experience I had on the phone the other day with Mike[...]. I called to get some clarification on an order and some recommendations on some parts I needed to continue a build. Mike was awesome! I connected the fact that we actually did a ride together many, many years ago! It was geat to hear his voice again, as I think we used to talk over the phone a bit when I was a wheel builder and we talked about orders from Perfect Wheels, where I worked. He gave me all the part numbers I needed to complete the next phase of my Surly Wednesday build for my son. I received the parts today, and everything was spot on!! Went together like soft butter on bread!! It was great hearing from Mike again, and it was just another great experiences I have had with Universal Cycles! Takce care guys and gals!
April 30, 2020
Thank you for having customer order history! Long story short, bought wheel goods from you guys a year ago. Couldn't remember spoke length I ordered. Looked it up on the site, BOOM, mystery solved!
April 18, 2020
I just want to thank you guys and particularly Dustin with his help today at the Portland store. I have ran parts counters, and have ran a successful business for the last 36 years and I know what quality customer service is all about. I have recently got back into cycling to help keep on shape for motocross and have been away for nearly 30 years from mountain bikes. I was very impressed at the friendly service I encountered today. I have been to other bike shops in the Portland/Vancouver area and have come away from ALL of them really upset. The arrogance and “know it all attitude” won’t fly with me. I was a little apprehensive walking in the door at your shop today due to the horrid customer service I have had at three local shops. Dustin was AWESOME! He was informative, he didn’t try to sell me anything more than I really needed and I left your store excited to return. ( I bought better stuff than he suggested just because he was a straight shooter). Thanks again and look forward to shopping here for everything our family needs for our bikes.
April 13, 2020
You guys are amazing!! Thank you so much for your incredibly FAST service!!! 10 star service!!! THANK YOU!!!
March 27, 2020
Just want to let you guys know that I appreciate all you do. I have been a customer for a long time, and Universal is the first place I go to for all my online bike needs. Selection is great, on-hand stock is excellent, and customer support has always been top notch. Please pass my praise along to everyone there. Thanks
February 06, 2020
Very pleased with the product and timely delivery. You will be getting my business again in the near future. Thank you.
January 16, 2020
You guys are absurd...and I mean that in a GREAT way! WOW. I'll try to remember to leave a +++review!
January 13, 2020
Buying from Universal Cycles is always such a joy. Call them and a human will answer who seems to know everything about virtually any kind of bike. I used their wheelbuilder tool ten years ago, and I still get stopped on the streets of NYC all the time by people asking me where I bought my DT Swiss/Phil Wood track wheel. When I wanted to convert that wheel to tubeless, once again, they knew exactly what I should do. The shipping is often much faster than advertised. The discounts can be insane. Unlike [...] other sites that chase trends and fill their product pages with slick, useless, used-car-salesman copy, Universal sells everything old-and-new, and sticks to providing basic product data. Sometimes I worry a day will come when I can't upgrade or replace parts on my fixie and 29er singlespeeds- nope, Universal has what I need every time. The way for many retailers to compete with Amazon is undoubtedly to take notes from Universal Cycles.
December 23, 2019
I’ve been ordering from Universal Cycles for a few years now and your customer service (and products and pricing) has always been great. Please keep up the good work and Happy Holidays to all of you!
December 14, 2019