We are one of the original online bike shops. We carry products by hundreds of manufacturers. In addition to all of the major brands you'll find everywhere, you'll find that we stock many brands that you won't find anywhere else.
All orders from our Pennsylvania, New Mexico, or Minnesota warehouses ship the same or next business day. Between our four locations, we are less than 5 days UPS Ground away from the entire US! Also, orders can be placed conveniently online for in-store pickup at one of our retail stores.
Our flagship retail store is located in Portland Oregon on 22nd and East Burnside. Our 19,000 foot facility has over 12,000 cycling products and accessories in stock. We offer custom wheel building and bike service and repair at our Portland location.
Telephone, Email, and Text Message support is available 7 days a week.
|Monday - Friday:|
|10am - 8pm|
|10am - 6pm|
|9am - 5pm|
Use our Custom Wheelset Builder and have our experts build up your next wheelset!
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This comment is for the great customer service at your Lancaster, PA store. Thanks so much for your follow-up phone call. The tires you sent me were exactly what I wanted. I will be a return customer.
July 20, 2017
Thanks for offering great selection, generally well priced items, and finally, the option of a PA location for us east coast customers. You just might have become my new source for bike stuff.
July 05, 2017
2nd set of wheels from Universal--these were Stans Iron Cross, sram 900 hubs (love how easy to convert these hubs are), DT super comps, brass nips. Did a lot of looking around since budget was a bit tight, but Universal is really solid on their pricing, and the build is quality. I actually looked up the components separately on the Universal website, jotted down the weights, and the wheelset came in within 50 grams of what I guessed it would be...pretty sweet. It made up a reasonably light (1550 g) wheelset at a reasonably light (sub $600) price. Thanks Universal! Very happy to be a customer...
June 22, 2017
Back in 2009 I had you build a set of 29er wheels... Salsa Semi's laced up with a 4X pattern to 36H Shimano XT hubs with DT Swiss.
I'm a rather heavy rider at 250, 6'3" of mean aggressiveness. I first put these on my hardtail, then on my full sus 29er. I've been riding these wheels since on my primary 29er, and they have never once fallen out of perfectly true. I'm actually pretty amazed. (I'm also amazed that I haven't broken the Shimano freewheel yet, but I've always spun more than mashed, even when climbing, and I maintain it regularly.)
Looking forward to having you guys build me another set in the future... I've been thinking about going 27.5+ size on my 29er
June 22, 2017
I'm sending this Email to just say THANK YOU for a fantastic job. My order arrived today and I could not be happier with your service or the product. I would easily give you a 5 star rating for product quality, a great price and outstanding service. Thanks again to everyone!
June 07, 2017
Just a note of thanks for the rapid and reasonable order you sent me. In the winter I live in a RV Park and repair bicycles "pro bono"(free). I DO have a large supply of spare parts, but time to time I must have my people purchase them. Most people here have limited income. I will now check with your company after they get a price from the retail store. I think you will undersell them. The parts I ordered were great!!! Sincerely,
March 22, 2017
I have purchased a few items from Universal Cycles and you have always done a great job in fulfilling my order. But today I received a call from one of your team members to discuss a custom built wheel I had order. He was super courteous and pointed out in a very gracious way that the components I had selected didn't include a means of braking. In other words, I made a boneheaded mistake and he made me feel okay about it. That is a great staff person to have! He corrected my mistake and explained there might be a slight delay, but, hey, that is better than just building the wheel as ordered. I am sure my order was way down on list as far as cost, but this fellow made me feel I was his most important customer. Trust me, I will continue to do business with you folks and I will encourage all my cycling friends to do the same. Thank you for the amazing customer service!
March 16, 2017
I would like to start by saying I heard about your company from a buddy in my cycling group, which is in northeastern Ohio. He placed your Lancaster store web site on our closed group Facebook page. My wife ordered a Brooks saddle at Christmas time and was pleasantly surprised at how quickly it shipped to us, she was worried because it was so close to the holiday. On March 3rd weekend my family and I were on our way to New Jersey for a wedding. I planned a little detour to visit your Lancaster location because my son and I are planning a long ride with about eight other guys this summer. I wanted to tell you this because when I went into the store I was really expecting the "usual" why are you here type of service, that sometimes we are becoming accustomed to in the bike industry. Well...as soon as we walked in we were greeted with smiling faces and helpful people. They answered all my questions, seemed authentically interested in getting to know what type of cycling we do to help us find the right gear for what we do. They also kept my wife and mother in law in-gauged, so I could spend more time with my son to find what we need for our journey. I was only going to look and possibly buy a bike computer, but after getting such great service we decided to buy another Brooks saddle for me and some other odds and ends. Sorry for the long letter, but I feel that since I visited several bike shops that weekend and yours was by far the best, I should at least pass along, how I feel. I have also told everyone in our bike group to order from you. Thanks,
March 13, 2017
This was my first custom wheelset from UC. I've been a customer since 2009 or so, and finally did it. Should have years ago. I live in grand Junction Colorado. I ordered the set only five days before Christmas, and It was shipped 3 days later, on 12/23; I had a new wheelset on 12/30. So... it only take 3 days longer to get a custom hand built wheelset; and you get what you want at a lower price. The wheelbuilder is easier to use than in the past some of the bugs are gone; for instance it now adds in the nipples, since they come with the rim. I got DT Swiss XM 481 rims, (they come taped) 350 hubs, XD rear, and black competition spokes. These wheels are for my Stanton Slackline (steel hardtail 140mm front suspension). I put 2.8 Maxxis minions dhf/rll 3c. The most aggressive plus tires I could find, (and they perform great). I run 18 lbs. pressure rear 16 front.
Thee wheels are awesome!! Did I mention the rims were already taped? just added the valve stems. Had no problem setting the bead, tires sealed up first try. Best wheel set I have ever owned. I've been riding them a couple months now in winter mixed conditions. The trails around here are mixed singletrack and rocky tech. big rubber is what my Stanton needed. If you are looking for a wheelset, this should be the first place you look.
February 28, 2017
Just wanted to let you @ Universal Cycles know how excited I am that you opened the Lancaster, PA warehouse. I have been ordering from you for about 8 years now and it's great that now a lot of the items I need can be delivered sooner (I am on the east coast), or even available for pickup if I wanted/needed to do that. Less down time = more ride time. Thanks for being awesome!
February 03, 2017