| Shipping Shipping from all warehouses. |
Portland, OR Showroom closed. Pickup available. |
Lancaster, PA Showroom closed. No Pickup. |
Our flagship retail store is located in Portland, Oregon, on 22nd and East Burnside. Our 19,000 foot facility has over 12,000 cycling products and accessories in stock. We offer custom wheel building and bike service and repair at our Portland location.
We also have a 3500 square foot distribution center in Reno/Sparks, Nevada. This location puts us within one ground shipping day for basically all of California.
Portland Store Hours:
| Monday-Friday 11am - 7pm |
| Saturday 10am - 6pm |
| Sunday 10am - 6pm |
Our newest retail location is located in Lancaster, Pennsylvania. The space has about 800 square feet of retail space showing off some of the amazing cycling accessories and products that we feel you would like to see, plus the "Fish Bowl", stocked with quick grab parts - chains, brake pads, tubes, cables and so on. The 3000 square foot warehouse is packed with all of the rest of the products that we offer.
Lancaster Store Hours:
Telephone, Email, and Text Message support is available 7 days a week.
Customer Service Hours
| Monday-Friday 10am - 7pm |
| Saturday 10am - 6pm |
| Sunday 10am - 6pm |
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Use our Custom Wheelset Builder and have our experts build up your next wheelset!
Now is a great time to give to the Feral Cat Coalition! Universal Cycles will generously match $10,000 in gifts to FCCO through December 31st. Contribute through the Wilamette Week Give!Guide to have your donation to the Feral Cat Coalition doubled!Thank you for the stellar advice and service. Schmidty is an outstanding resource in knowledge and patience. He helped me several times with various orders and through some confusion. He set me in the right direction and gave me a sense of greater confidence in the build I am putting together. Thanks again.
Johnny B.
November 05, 2019
I wanted to take a moment and say thank-you! P.S.; and after reading the profiles here, I have to add that I have been car-free for 27 years! Currently have four bikes of my own that I work on and ride. Plus working on friend's bikes all the time! Again, thank-you!!!
Carl B.
August 28, 2019
Thanks again for your fast service! I've already received my shipment, and I'm very impressed with your company. I placed another order with another online bike company at the same time as I ordered from you. They haven't even started to process my order yet - it's been three days now. I also happen to be a person who processes orders and shipments for a living. [...] I'd be instantly fired from my job if I sat on an order for three days. All of you at Universal Cycles have earned a very satisfied customer! You WILL be receiving future orders from me - thanks once again for your integrity and hard work. Thanks!
Phil
August 26, 2019
First time customer and I must say I was very pleased with my experience. Purchased a new Salsa Woodsmoke carbon body 27+ at an incredible price. They had it built and ready with some upgrades within 24 hours. I have to also say that as a guy in his 50’s it was nice to be helped by some other guys with a little grey in their beards as well. Easy going, no pressure sales experience, would definitely go back again.
Ignacio
June 02, 2019
Thanks. You guys are awesome. Thanks for the great service and also (spread it around) thanks for carrying oddball stuff like 406 rims and microshift shifters. I’m making some custom carbon fiber recumbents for travel, and your selection makes it possible to get a good, workable, reliable setup at a very good price. Thanks to your carrying that stuff, 3x9 isn’t dead, and I love the sun CR-18 rim, as well as those inexpensive microshift DRs and shifters. Excellent performance for the price.
Seth J
May 02, 2019
I just received the tires and tubes I recently ordered. I'd just like to say you are definitely at the top of my online bike stuff list. The quality is what I expect, the service is great, better than most and even the packaging is neat and careful. The tires were much more securely packaged than many more expensive and fragile items I have purchased elsewhere prior to discovering you. Thanks so much.
Mike H
April 22, 2019
I've been a universalcycles.com customer for over 20 years now. Aside from a few years where kids slowed down purchases, it's still my go-to place for getting what I want for my bikes, which is a pretty good amount each year. I've never had a problem and they've always been great do deal with.
Ron B
April 19, 2019
All I can say is thank you! I had been looking for a tool to work on my bike (Park Tool AWS-3 3-Way Hex Wrench). Naturally, I went to Amazon first and found they were, let’s say “confused”. I went to Park Tools and they pointed me in your direction, wow! Your service was very fast and to say my item was shipped protected was an understatement. In this day of big box sellers it is nice to find a smaller retailer who understands the customer. I don’t buy often but rest assured you will be my go to place for bike needs.
Jeff B
January 02, 2019
This was my first order with Universal, and a small one at that. It came promptly but with one glitch. The 2mm spoke nipples where actually 1.8mm. I called the 800 number which was on the packing list and got Schmitty, who took care of ordering and sending the correct part right away. Amazingly good customer service! Way better than Amazon, where the people who ship the goods are a different company from the people selling the goods, who are hiding behind Amazon's network so you'll never be able to deal with anyone directly. Now when I have to buy parts online, the first place I'm going is Universal Cycles. Best regards,
Don F
December 09, 2018
I send compliments and thanks to the Shipping Department for the fast delivery of my order. I ordered on Tuesday morning, and it arrived Thursday at lunchtime! I think of UC as a West Coast company, but that Lancaster warehouse is close to me; I'm just east of Boston. This is my second same-week delivery– my previous order was placed on a Tuesday and arrived on Friday. Thanks for this wonderful customer service. Y’all are in competition with Amazon Prime, and you’re doing just fine!
Bob C
May 31, 2018
