A shout out to Universal Cycles and especially their store manager Billy who essentially did a quick x-mas tune up on my wife’s e-bike gratis as I picked out cycling gifts. Way beyond the call of duty and much appreciated.

Rob F.

December 27, 2023

Hi there, I'm a new customer to your group, found y'all online while searching for some bike products and you popped up via Google search. Had a conversation live today with your person MARK, just wanted to say he was totally helpful and delightful to deal with, and I've now become a customer [...] kudos to ya'll on the biz and happy holidays to all,

Susan R.

December 23, 2023

Hey universal cycles team - I’d just like to say that I appreciate you. You’ve created a wonderful website that simply gets someone what they want without any unnecessary nonsense. It’s on par with McMaster-Carr, which I believe is one of the best online retail experiences. Thanks for everything you do!

George S.

November 20, 2023

I wanted to send you a quick note on my feedback from your website. I found that your e-commerce site, use, and information was the best I have ever seen. I looked at other websites, and could not tell if the product I wanted to order was in stock. Your site shows, the number and location of the part, and allows me to choose which warehouse to send it from. It also included estimated time for delivery, which turned out to be accurate. Your prices were in line with Amazon and other sites. Keep up the good work, and please forward to your website development team and other who could use my feedback.

Chris C.

October 16, 2023

I just wanted to extend my appreciation for the fine work you do (and also to your comprehensive product selection and your competitive pricing). I recently placed 3 orders with the first two having some time criticality for me. All three were shipped extremely fast, were packaged well and arrived in time to support my need. So... simply... thank you! You are doing it right, and you obviously care about your customers and the sport. And you do good by pets in need too! What's not to like about Universal Cycles I ask? Keep on pedaling for many miles and many years! A fan,

Neil E.

September 20, 2023

I stopped in on Saturday to see if they could get my sons bike in for repair. I figured it would be a week or so before I would get it back. They took it and fixed the problem right away and test rode it to make sure it was working. When I asked how much the reply was don’t worry about it, it was pretty easy to get the de-railer working again. So I will definitely be back the next time I need anything bike related. You guys rock! Thank you!

Bryan B

September 17, 2023

Universal cycles is the go to for any random bike but you may need. I routinely end up ordering from UC because it really is a one stop shop...do you need a single speed cog, a kids helmet and a bottle of Chris king lube yes they have all these in one place its amazing they ship fast have some great sales at times and are the most consistent stock around.

Adam J.

June 12, 2023

Shout out to the Universal service team at the Beaverton OR location! I’ve been having some drivetrain issues on my Cannondale CAAD 12 lately (making odd noises at different shift points), I brought it in to the store for an assessment and was worried about how long I’d be without the bike, but Billy in service happened to be in between jobs, took a look at it, and within a minute noticed the derailleur hanger was bent. He spent about five minutes realigning it and had me back on my way. At no charge. Thank you Universal Cycles! Very Happy customer!

Greg S.

April 09, 2023

Universal Cycles is the best vendor I deal with in any industry, for work or for play. The perfect combination of large enough to almost always have what you need, and small enough to provide amazing service and personal attention. I hope you all have a wonderful holiday. Cheers,

Brad T.

December 22, 2022

I want to give a shout out to Austin for his above-and-beyond customer services. This afternoon after picking up a hard-to-find Shimano 9sp cassette at a great price in Universal Cycles' Beaverton store, I found out my car battery had died. I didn't carry a jump cable and it's traffic hour and my help wouldn't arrive for a couple of hours. When I went back to the store to seek help, Austin graciously offered to assist. He went out in the rain and moved his truck over and helped jump start my car with his cables. When I tried thanking him, he simply said: " This could happen to anyone." Thank you Austin for saving my day! I am very grateful.

Lyle

November 29, 2022