Ordered Thursday, shipped Friday, arrived Saturday. Of course shipments from Nevada arrived today. Thanks for having a Nevada warehouse that ships to California overnight. No lag on picking, and packing. You guys are awesome.

Eric A.

October 30, 2021

I'm writing to recognize the great customer service Schmitty has provided. I placed an online order last night. Part of my order included a set of two replacements brake rotors and two sets of fixing bolts for them. Schmitty called this morning to inquiry if the extra set of bolts were related to the rotors being ordered or just wanted as spare parts and informed the rotors actually come with a set of bolts. Once he got my answer that I was not aware that the rotors already come with bolts he committed to remove the bolts from the order. While reducing the order size may not be primarily perceived as good from a profit business perspective, I feel this type of positive attitude and customer service should be recognized by me and hopefully by management as well. This was the first time I ordered from Universal Cycles. If the entire process remains at this level of service, be sure I will not just consider UC again, but I'll make sure others know about it.

Pablo F.

October 07, 2021

You guys are awesome! It's been a while since I've had a customer experience that was chill yet professional. Also, your guys processing and shipping times are great. You're definitely my go to cycle shop now

Travis T.

September 29, 2021

You guys are really easy to work with, and you have a lot of what I need on your site with clearly visible stock levels and shipping info. As online retailers go, you are a pleasure to work with, and I find myself checking your site first when I need to order something. Please keep up the good work, and I'll keep happily sending you my business.

Graham M.

September 28, 2021

I just wanted to reach out and tell you thank you so much for the quick delivery and great selection your company offers. I randomly stumbled onto your site and you had the part I was looking for in stock so I made the purchase and from my first order to my now second order I am very happy and pleased with the in stock parts selection, quick shipping and the email of shipping confirmation. I also love the easy to use layout of the website. I look forward to more purchases and have already been making plans for more new parts very soon. Thanks again and keep up the great work.

Aaron R.

September 16, 2021

I live in a major metropolitan area with countless top-tier bike shops, and although UNIVERSAL CYCLES is clear across the country, they are my go-to bike shop without question. I have been a loyal customer of theirs for quite a while, and recently had a custom wheelset made for me. I couldn't be more happy, they are 100% spot-on perfect. Expert wheel builders for certain. The knowledge, patience, and thoroughness of Schmitty and Mark (with whom I usually deal) are beyond anything you would expect. They honestly put your needs and wants before theirs, and that is a huge factor in why I keep coming back time and time again. Oh, and their stock, prices, and shipping speed are second to none! Thanks guys, you're the best!

Charles G.

August 23, 2021

I just want to thank you for being the only outfit selling the product I was looking for anywhere -- including stores and online -- that gave me the information I needed to make the proper purchase. Specifically, I was looking at the Cane Creek ST seatpost, but I needed to know the minimum distance from the top of the frame to the rails on the saddle. You are the only people to provide that information, so I was able to go ahead with the purchase. Kudos to you!

Trevor C.

August 21, 2021

Instead of ending up here, going forward, I will begin my search at UC.
Professional experience every time. Customer service has been excellent. Some other vendors are using the same excuse for processing and shipping delays. I have yet to have an issue with any of the aforementioned. Thanks for all that you do.

Buck G.

August 13, 2021

I had a problem locating hydraulic brakes for my ebike. I have been searching the web and had no luck. Ran across your site several days ago but your description led me to believe that you couldn’t help me. I went back to your site and sent an email in desperation. I certainly didn’t expect an answer on a Sunday afternoon. I thought at best I might get some sort of reply in several days but lo and behold I got an answer within an hour or so. On a Sunday afternoon! Mark H. Responded to my questions not once but several times. He solved my dilemma and I placed an order for the exact part I have been searching for. I call that excellent service! I’m a loyal new customer. Thanks for the great service Mark H.

James P.

August 08, 2021

Buying bicycle stuff from the local chain store has been fine, nice people with quality stuff. But I wanted more specialized stuff as I've got more into biking, I had to go online. Where to go that's not the "prime" experience? I found your site and you have everything and more importantly, exactly what I wanted, confident I was buying quality stuff. I'm a few orders in and love the experience.

Bill H.

June 17, 2021