Our flagship retail store is located in Portland, Oregon, on 22nd and East Burnside. Our 19,000 foot facility has over 12,000 cycling products and accessories in stock. We offer custom wheel building and bike service and repair at our Portland location.
We also have a 3500 square foot distribution center in Reno/Sparks, Nevada. This location puts us within one ground shipping day for basically all of California.
Portland Store Hours
11am - 7pm
10am - 6pm
10am - 6pm
Our newest retail location is located in Lancaster, Pennsylvania. The space has about 800 square feet of retail space showing off some of the amazing cycling accessories and products that we feel you would like to see, plus the "Fish Bowl", stocked with quick grab parts - chains, brake pads, tubes, cables and so on. The 3000 square foot warehouse is packed with all of the rest of the products that we offer.
Lancaster Store Hours
11am - 6pm
Telephone, Email, and Text Message support is available 7 days a week.
Customer Service Hours
10am - 7pm
10am - 6pm
10am - 6pm
The perfect gift for that bike nut in your life!
Use our Custom Wheelset Builder and have our experts build up your next wheelset!
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All I can say is thank you! I had been looking for a tool to work on my bike (Park Tool AWS-3 3-Way Hex Wrench). Naturally, I went to Amazon first and found they were, let’s say “confused”. I went to Park Tools and they pointed me in your direction, wow! Your service was very fast and to say my item was shipped protected was an understatement. In this day of big box sellers it is nice to find a smaller retailer who understands the customer. I don’t buy often but rest assured you will be my go to place for bike needs.
January 02, 2019
This was my first order with Universal, and a small one at that. It came promptly but with one glitch. The 2mm spoke nipples where actually 1.8mm. I called the 800 number which was on the packing list and got Schmitty, who took care of ordering and sending the correct part right away. Amazingly good customer service! Way better than Amazon, where the people who ship the goods are a different company from the people selling the goods, who are hiding behind Amazon's network so you'll never be able to deal with anyone directly. Now when I have to buy parts online, the first place I'm going is Universal Cycles. Best regards,
December 09, 2018
I send compliments and thanks to the Shipping Department for the fast delivery of my order. I ordered on Tuesday morning, and it arrived Thursday at lunchtime! I think of UC as a West Coast company, but that Lancaster warehouse is close to me; I'm just east of Boston. This is my second same-week delivery– my previous order was placed on a Tuesday and arrived on Friday. Thanks for this wonderful customer service. Y’all are in competition with Amazon Prime, and you’re doing just fine!
May 31, 2018
I have recently made my first two purchases from your company and I would like to take this opportunity to tell you how delighted I am with the level of professionalism that I experienced in dealing with your company. I received exactly what was ordered, everything was packaged well and in perfect condition and it was received in the expected time frame. I will definitely be conducting future business with you company and look forward to what I’m sure will be a great business relationship. Thank you for your diligence in providing top class services to mountain bikers looking for good prices and a pleasant online shopping experience. Till next time...Turn,Burn and Earn
April 08, 2018
I just wanted to reach out and thank you for the awesome customer service. During the riding season I do quite a bit of tinkering and help my buddies out with repairs. I end up placing a few order a month and never had an issue with the service. Occasionally an issue comes up with the part (manufacturing issue or something) and UC has always taken care of it for me.
I'd also like to give a shout out to Brad from the PA store. I pretty much deal exclusively with Brad. He is always available to help. Whether its during the day, over the weekend, or after hours, I get an e-mail back within a few minutes. Even if its something that he needs to check on when he's in the store, I get an email letting me know, followed by the answer the next business morning.
So, that's why I call you guys my (not so) Local Bike Shop. You have my loyalty as a customer, and are always my first stop. Even on the off chance that something is a few bucks cheaper somewhere else, my business still goes your way. Thanks for the fantastic service,
March 28, 2018
Thank you for promptly processing my recent return! Come to think of it you all have given me great service for many years. I am glad to be a Universal customer. Have a great day!
March 13, 2018
Woohoo! Thank you. Super glad i happened to find you online. I can see much of my future and ongoing bicycle related purchases going through you. Kind regards,
February 28, 2018
Excellent! Thanks again. Always appreciate great customer service. Quick answers via text and email. Have to love it. Really liked being able to text with questions. Who ever came up with that....well done.
January 06, 2018
I just had to email and comment on the outstanding customer service Schmitty gave my wife when purchasing a Park tool set for me. She purchased it for me just before Christmas and we found there were tools that were not included in the kit advertised…coming to find out later that the tool kit had been revised. Schmitty was very receptive to helping my wife during probably one of the busiest shopping times of the year and getting the tools not included to her. He even emailed after to ensure she received the additional tools after they were shipped out. I know all of this sounds like common customer service, but unfortunately it is not so common. So I wanted to let you know that I appreciated the courtesy given to my wife in buying the kit, and getting the right elements of the kit to her…and, essentially, to me. You have a new customer…Thank You. Sincerely,
January 03, 2018
That you guys cared enough to get me straight and take the time to work thru the APO address system is why I you all have been my bike go to for since 2010 and why I will always recommend you all to my biking crowd in the Army! Thanks so much!!!
December 29, 2017