West Coast Retail Store and Shipping
Our flagship retail store is located in Beaverton, Oregon, at 12330 Walker Road. Our 19,000 foot facility has over 12,000 cycling products and accessories in stock. We offer custom wheel building and bike service and repair at our Beaverton location.
We also have a 3500 square foot distribution center in Reno/Sparks, Nevada. This location puts us within one ground shipping day for basically all of California.
Beaverton Store Hours:
| Monday-Friday 11am - 7pm |
| Saturday 10am - 6pm |
| Sunday 10am - 6pm |
East Coast Retail Store and Shipping
Our newest retail location is located in Lancaster, Pennsylvania. The space has about 800 square feet of retail space showing off some of the amazing cycling accessories and products that we feel you would like to see, plus the "Fish Bowl", stocked with quick grab parts - chains, brake pads, tubes, cables and so on. The 3000 square foot warehouse is packed with all of the rest of the products that we offer.
Lancaster Store Hours:
Telephone, Email, and Text Message support is available 7 days a week.
Customer Service Hours
| Monday-Friday 10am - 7pm |
| Saturday 10am - 6pm |
| Sunday 10am - 6pm |
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Use our Custom Wheelset Builder and have our experts build up your next wheelset!
Now is a great time to give to the Feral Cat Coalition! Universal Cycles will generously match $10,000 in gifts to FCCO through December 31st. Contribute through the Wilamette Week Give!Guide to have your donation to the Feral Cat Coalition doubled!I arrived way before you opened and had a great time riding the area, it’s parks and green/trail ways. I’m actually glad you’ve moved now. I’ll be planning me some area rides for next time. Thank you very much for forcing me to enjoy such a nice day in such a beautiful area.
Alan C.
July 14, 2020
Super fast shipping, great communication, and order was well packaged and secure. I absolutely will look here first for my next inquiry for parts!!!
Thank you!!!
Todd B.
June 25, 2020
Hi, I just want to let you know that I was thrilled to receive my new Salsa Woodsmoke today - it was expertly packaged and arrived in perfect shape. Additionally, I ordered a dropper post along with the bike. Without me even asking, the assembly team installed and set up the new post - what a great surprise! I expected to be watching youtube tutorials and figuring out this install myself. Finally, I appreciated that my assembler listed the date of assembly as "Juneteenth, 2021". Respect. Thanks for a great deal and a great experience with your shop. Happy Trails,
Ross H.
June 25, 2020
Appreciate the quick service, quality products and friendly, timely correction on shipping mistake. It's a pleasure doing business with y'all, & I will be back.
Karl C.
June 20, 2020
Hi and good morning. The parts I ordered arrived yesterday. The items were packaged correctly in a proper box. There was packing material in the box so the parts didn't move around. Box was taped nicely and labeled well. Wow, great to see the attention to detail! Thought I would point this out to you as one is usually advised about mishaps.....A box from [...] is typically incorrect-wrong size, no packing, not closed correctly. Great to get a proper shipment. Well done and have a nice weekend. Thank you,
Peter S
June 19, 2020
I just wanted to say that I love the Universal Cycles way of doing business. First, being able to see available inventory takes all of the guess work out of shopping. Secondly, the online notifications for order confirmations, when to expect a shipping statement, and then shipping confirmation are very reassuring and add to the overall experience. I've now become a dedicated UC shopper. Great model, great experience! Thank you!
CM C.
June 13, 2020
Hi, I just wanted to send a note to thank you. I have been purchasing from Universal for quite some time and have always been extremely satisfied by your service. That's all! Thank you,
Amir M.
May 13, 2020
Just wanted to say thank you!! You guys do a great job! All business and efficiency. You guys got both my orders shipped before [...] could even respond to an order I placed 6 days ago. It so refreshing to see a business nowadays that focuses on doing the best job possible. Not wasting time updating their Instagram or you tube channel! Thanx u guys rock. I will always buy here now!
James L.
May 06, 2020
Hey Universal Cycles! I wanted to convey a great experience I had on the phone the other day with Mike[...]. I called to get some clarification on an order and some recommendations on some parts I needed to continue a build. Mike was awesome! I connected the fact that we actually did a ride together many, many years ago! It was geat to hear his voice again, as I think we used to talk over the phone a bit when I was a wheel builder and we talked about orders from Perfect Wheels, where I worked. He gave me all the part numbers I needed to complete the next phase of my Surly Wednesday build for my son. I received the parts today, and everything was spot on!! Went together like soft butter on bread!! It was great hearing from Mike again, and it was just another great experiences I have had with Universal Cycles! Takce care guys and gals!
Mark B.
April 30, 2020
Thank you for having customer order history! Long story short, bought wheel goods from you guys a year ago. Couldn't remember spoke length I ordered. Looked it up on the site, BOOM, mystery solved!
Alan P.
April 18, 2020
