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Feedback from our Customers

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Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.

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This isn't a question as much as a thanks to the staff at universal cycle. I have bought many products in the last year but recently upgraded my chainring. Your staff walked me through the whole process and provided me with advice over several phone calls. They treated me as if I was spending thousands and not $100. With service like that you have won my devotion and business


March 28, 2013


I'm writing to whom it may concern to provide some positive feedback for the service and support I got from Mark H. I contacted him today with a last minute request to rework an order, which I placed in the AM. I spend most of my weekends racing everything from road double centuries to mountain bikepacking events. Naturally I'm always in a push trying to get myself and gear ready for the next weekend. I've been meaning to get an order together for some wheel parts so I can build over the weekend. Naturally I've been busy with a double century last weekend and a bikepacking trip the weekend before. So, I've got a free weekend and I know Tuesday is the deadline to get parts from Universal Cycles to my place in LA. I put together an order in the AM and placed it early so it would ship the sameday. Obviously I goofed up and picked a few items which would not be available to ship right away as they are not in stock.

I quickly realized that I had made a mistake and contacted Universal Cycles via the online chat. Mark H was able to help me sort out the issue, remove the items which couldn't ship today, add new items, and help get [my order] out the door for Tuesday shipping to my LA location on Friday. Amazing service and great help. I really like shopping with UC. I enjoy the good customer service, wide selection, and the online stock indication letting me know what you have on hand. It really makes a big difference for me. I wish you would put a Universal Cycles here in LA!!!

I've had Mark H. help me several times in the past and he is always doing a great job. The rest of the customer service department is always helpful as well and make shopping online feel more like a local shop. Keep up the good work guys!

Thanks, Ty

March 26, 2013

Hey guys, just read today's Spoke'n'Word (really clever name btw) and just wanted to let you guys know I really enjoy them. They help keep me motivated to ride during the long Reno winters. I know you guys know all about it. I wish you guys still had a place here. I remember buying my first Buzzys shock pump from you guys over 11 years ago when you were on 4th street. Anyway just thought I'd let you know the newsletter is great and if you ever think about coming back to Reno let me know.

Kelly G.

March 16, 2013

Just wanted to let you know I received my order today, and to Thank You guys for GREAT service! Got what I expected and in a very timely manner. I WILL be ordering again! Great job folks! Regards,

Martin T.

February 07, 2013

Not only do I not memorize all the part specifications of all my bikes but it's so damn hard to keep track of all the esoteric and proprietary tech out there. With that said, I'm so thankful you guys keep such good records and make my old orders so accessible for me. I had to reference an order from 2008 to figure out what I needed to buy today. Thanks to Vic & crew!

Will C.

December 18, 2012

A quick note of thanks for your substantial support for NWTA and Portland Sunday Parkways. You're generosity is impressive and the causes you support are great. I also like the wheels you built for me. :)

Gabe G.

December 14, 2012

the help & service i have recieved from universal cycles has been out standing. i am also inpressed with the speed that i recieve my purchases. please keep up the great work. thank you again.

joe f.

November 30, 2012

Mike, I would again like to thank you and your staff for your prompt response to orders and questions. The quick reply regarding a rear wheel trip computer set-up helped me get one on the way faster than I thought I would. Have a good ride this weekend.

Bob K.

November 29, 2012

I swear you guys are hands down the best shop I have ever dealt with! Thanks for the killer service!

Tyler P.

November 13, 2012

reasonable prices.
good selection.
fast, prompt delivery.
You guys are great.
hope to do business with you again.

Joe S.

October 28, 2012

wow! superfast shipping and delivery! you guys are the best! i will definitely be back for more online deals! thanks, and keep up the great customer service!

Dave D.

September 26, 2012

You guys have the widest selection of all sorts of bike stuff. For any hard to find item, I come to you guys first. The Portland sales staff is great. They are cyclists that know what their talking about. The prices are very competitive. All around...I give you 5 stars!!

Stewart C.

September 12, 2012

I just wanted to pass on a huge, enormous big old thank you to Mark and anyone else that helped process my long lost order. It got shipped to my old apartment in Portland and I thought I was SOL... Thank for being super nice about the mix up and working with me to get it back. I rarely encounter such a high level of customer service and I wanted to let you know: Great Job! Will come again. Cheers,

Jakub B

September 06, 2012

Thanks for sponsoring the Sunday Parkways. I live in SE and look forward to this event every year. I rode with my wife, 7 year old daughter, and we brought some friends along. I've noticed your sponsorship since you guys moved to Burnside. That night night when I was researching then purchasing my new Reverb Seatpost, I had UC on my mind. I'm also a member of NWTA and I've taken notice of your support. Thanks and keep it going.

David D.

September 01, 2012

I just wanted to say 'Thank you" for you great website and supplying the parts I need at a fair price. I have seen a huge change in your web presence in the last ten years, your website is a wealth of information and makes the ordering process SO easy! I wish all the other bike parts sites could use your site as an example. Thank you for the options for very fast shipping from your various warehouses. Pleasure doing business with your company and I wish you much more success!

Steve B.

August 29, 2012

I just wanted to say that you guys are the best! Very professional, and your communications skills and updates blow me away on how prompt you are with my orders. I will definitely recommend you to all my friends. Keep up the good work, it’s companies like you who make the tires go around. HA! Have a wonderful day.

Robert T.

July 18, 2012

Just wanted to thank you guys for an easy transaction and super speedy delivery!!! Thank you!

Jessica W.

June 16, 2012

Quick word of thanks. I recently did a pickp web order for some, stuff to bring back to my home in Denmark. I planned to use it all to renovate an aging Schwinn mountain bike into a reasonable commuter. Well everything was perfect and I just so much appreciate the great hassle free service. Thanks guys.

Darren R.

May 20, 2012

Just received the Brooks Swift Saddle I ordered and wanted to say thanks for such wonderful service. I am thrilled with my new saddle and can't wait to start riding and breaking it in.

John L.

May 11, 2012

A big thanks to Mike, Mark, and Schmitty for thier efforts in resolving the shipping issues with my recent order. Thier professionalism was quite reassuring when my Rohloff hub was in UPS limbo. I won't think twice before I recommend UC to my friends.

Kevin F

May 10, 2012

This was my first order from Universal Cycles and the service was awesome. Great price and fast shipping. I was very pleased and I will be back. Thank you.

Alan K.

April 25, 2012

Just wanted to pass on a huge thanks for the great customer service I received. You guys shipped out an el mariachi to me back in February which I'm now riding in Mongolia. Everything arrived just in time for my flight. The tuning and build quality were great and the packing job survived the trip around the world. This bike is an incredible do-everything machine. Thought you guys would like to see how your bike has been passing the time in the land of Genghis Khan:

Hutch B.

April 24, 2012

Just wanted to say THANK YOU for the awesome service and fast turn around!! I have the chain rings in Singapore already, fantastic. Will tell all my riding buddies to come to you guys. Cheers,

James P.

April 21, 2012

My first order from you was for a $6 replacement part but you handled it as if I were a member of the Saudi royal family unbelting thousands of dollars. Hats off to Universal Cycles for your professionalism in getting a little part to the East Coast in record time. I'll be back!

David D.

April 20, 2012

Just wanted to let you guys know that once again your service is off the charts great. Your speed at processing and shipping is on par with the best anywhere. Also, I had to exchange something, and within 6 business days it was processed and the new one was in my possession. Awesome. Thanks to you all,

Steve C.

April 07, 2012

Thanks for the top drawer customer service including the shipping status. You have competitive prices and first class customer service. Your order entry, product database, etc. is designed to work very smoothly for the buyer - don't take it for granite - it is worthy of benchmark status that your industry should study.

Georg S.

March 15, 2012

This is unrelated to bike parts. I just read that Universal Cycles has signed on to be a major sponsor of this year's Sunday Parkways in Portland, OR. This is one of the best things our city has ever done and brings so much happiness to so many people. We were so disappointed when the City said it might not happen this year because of lack of funding, and so I just wanted to tell you how much my family and I appreciate you guys stepping up as sponsors. I look forward to patronizing your business and will tell my friends to do the same. Thanks!

Rebecca H.

March 05, 2012

I just received my first order from you dudes... and I just wanted to let you know how super satisfied I was with your store. I love how the website is organized. Your prices are fair. And, I got my order in two days... like, a week before I was even expecting the order. I will definitely order from you in the future. Thanks for the great site!

Katie B.

March 02, 2012

I just wanted to thank you for my order from last week! It was great to have everything available that I needed and it arrived so fast. I was very impressed! Thank you!

Rick G.

February 27, 2012

Just have to give you guys props on a recent order I placed with the Portland shop. Order was placed and shipped quickly. Service was great. I will be ordering from you again and have spread the word to our riding club here in Seattle. Thanks again.

Steve S.

February 20, 2012

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