Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.
...I know that you have the late shift -- I am glad the Universal Cycles has set up this schedule -- I know that the late night can be a hassle, but as a customer, I am really glad that y'all are available when I get home from work...Have a great evening and I will look for y'all in ride support this weekend. Thanks.
July 21, 2014
Thank you for the excellent service and initial help over the phone when I placed my order. I am very happy with my purchase of my saddle pouch. I will definitely consider you when I shop in the future and recommend you to others.
July 19, 2014
I live in the Portland, OR area and this is far and away my favorite bike shop out here. They have a great in-store selection at good prices and the service is professional, efficient, and of very high quality. To share my most recent experience - I recently got a flat on my way to work and stopped by another store on my way home. I wanted a few other things done so asked about them. The guy told me he'd have to do a full "pro tuneup" that would cost an arm and a leg and that he couldn't get it done for at least two weeks. No way. I called up UC and they are happy to provide the specific services I want, within a window of a few days, and at a reasonable price. I live a bit further out but it's worth the extra mile to get to UC.
June 12, 2014
What amazing devilry is this?!? I order something via standard shipping yesterday and it arrives today? FREAKING WIZARDS. The whole lotta you. < thanks! >
June 11, 2014
I would just like to take a moment to commend your business on the great job you do. I recently ordered a bottom bracket for my mountain bike on a wed. and had it by friday afternoon the same week! I now rely on you guys for parts for my bikes because the "chain" stores here in the area don't carry any parts other than general replacement parts (chains, cables, pedals, etc.). Everything is a special order for the part often at a price higher than what you guys charge and definitely a longer wait. In this particular case I was told it would take about two weeks to get the race face bottom bracket and it was going to be $44 for the same exact part I got from you for $32. I am recommending universal cycles to every cyclist I know. Keep up the great work and keep stocking those parts.
May 23, 2014
You guys have such a good site. Your site is the first place I go if I need anything and it's usually the only place I have to go. My only regret is that you are located on west coast because I would love to come into the shop. Guess I'll have to plan a trip out there someday. Thanks for the great customer service throughout the years. I'm building a touring bike right now, and I have a few items in my wish list that I'll be purchasing in the next 6-8 months.
May 18, 2014
I've been working with Universal Cycles Ogden shop for a little over a year now. I went in after seeing some prices on their website, and was pleasantly suprised when I walked in to such a selection of products. Now I feel like I'm in there too much! With my constant rotisserie of new and continuing projects, any time I need a part (more often a whole box of parts), I'll run over to Universal on my lunch. Other LBS's that I've visited in the area, left me feeling a bit excluded. I wasn't 'one of the guys', so the service was lacking. At Universal, Jordan always asks how I'm doing, and is always helpful.
Universal's prices are generally the best in the area, and even if they weren't, I wouldn't care. I'd still be giving you guys my business because of the service and product selection you offer. The online aspect of the shop is also excellent. It's super easy to order all your stuff, and then go in when it's ready and just pick it all up. Anyway, I'm proud to call Universal Cycles my LBS, and I recommend the Ogden shop to eveyone I ride with.
May 14, 2014
I recently placed my first order with you folks. I was very happy with the way you handled the order and I was pleased with the merchandise. In the future I'll be coming back to you folks instead of the competition at [removed]. I also received my first email newsletter. Another kudo to you…I'm a cat person too. Thanks for the great help.
May 04, 2014
I meant to write this sooner, but I just wanted to saw how much I appreciated the wonderful service! I have never been so happy with an online purchase and my fiance lovessss the new cycle cap. Thanks again.
February 18, 2014
To Val and all of the crew at Universal,
I'm always happy to do business with Universal Cycles. You guys provide excellent customer service both in store and online and an outstanding selection of products, as well as great deals, especially with the Spoke'N'Word newsletter. I hope to live close enough to the Portland store one day that I can call Universal my LBS. I really appreciate everything you all have helped me with over the years! Cheers,
February 11, 2014
You guys rock! Shoes arrived already!!! I just ordered yesterday afternoon!
January 31, 2014
I have been a satisfied customer since 2006. I reviewed my order history today and was astonished to find that I have ordered from you on more than 50 occasions. There is a reason that you are my "go-to" source for bike parts,despite the fact that we are on opposite coasts. Your pricing is competitive, and your customer service is absolutely the best.
January 31, 2014
Many great things about Universal. Fair prices, great shipping (you know when you will get things and usually it is quick) the VIP discount codes, the in stock notices for watch items, the custom wheel builder tool, the website layout in general is easy to navigate. Great job guys, keep it up. Thanks,
January 27, 2014
I am blown away by the simple yet extremely effective customer service practices that Brad has displayed for this minor transaction. He watched for the order to come in after our brief message conversation and remembered my location. Then, making the effort to send [...] a very personal thank you for the order. Very well done Brad thanks for making my night.
January 25, 2014
I ordered the wrong bottom bracket. I got on live chat and the customer service rep fixed my order, gave me the credit and processed the revised order very, very, quickly. Awesome service! I will be back.
October 28, 2013
To the Universal Cycles team: I just wanted to thank you for getting my orders, returns and exchanges and any inquiries I had handled in a timely and professional manner. It is rare to receive such outstanding service from businesses nowadays and I believe that this sets your company apart from other retailers. Kindly keep-up the great service you provide your customers and I wish that more companies will follow suit in your footstep in providing excellent customer service. Thank you again for all that you do. I wish you all a wonderful week and upcoming weekend ahead. Best regards,
October 28, 2013
Went into the local Portland store clueless and ready to spend some money on stuff I really didn't need. Not only did I get massive amounts of information, but was helped to decide not to buy anything that day. (Which ended up being a very good thing!) After a lot of research, I now have a much better idea of what I need, and though UC lost a cheap sale that day, they've gained a lifelong customer and all of my future bike and accessories purchases. Thanks for the honesty and amazing help!
October 15, 2013
Just wanted to comment on Mark's service. I have called several time in the last two days with product questions. He has been very helpful and knows the products. My order has been placed. Thanks
October 10, 2013
Fast shipping and reasonable prices. A pleasure to do business with. Thank you!
September 06, 2013
Just wanted to say thanks to all the guys at Universal Cylces Portland. I recently had a custom bike built up by Universal, and even though I ordered a couple of parts that did not work out, they made everything right and the bike looks and rides perfectly. They also built me up an absolutely gorgeous/super strong pair of wheels. I couldn't be more stoked!
August 19, 2013
I really appreciate you guys giving me a price match discount even if it was 1.88 Ive been buying and fixing up older road bikes and parts and stuff add up quick so Im glad I can order from guys like you who arent trying to rip anyone off. Thanks again
August 12, 2013
Dear Universal, last week I purchased a bar and stem I was looking at for a long time. The price was right and I bought the products from your store after getting the free shipping. Your flow of operation is what stood out for me as a customer/consumer. I instantaneously received an order confirmation and 4 hours later my products were shipped, to top this off it arrived in not 7 days but in 2. I don't know what your doing but keep up with it as it Rocks!! Thanks for making out biking world a better one!!
August 12, 2013
I wanted to commend you folks on how you do business. Your website is great (has everything I want), and prompt delivery is fantastic! As you know there are on-line retailers that deceive you into thinking they have product in their inventory and don't tell you until you call them a few weeks later about the delay in delivery. Thank you for everything.
August 02, 2013
I just wanted to say thank you for doing such a superb job. I've ordered alot from you over several years ... wheel sets, a frame, and a lot of components. You're website is great, you have almost everything I could need, you send out notes when things ship ... you're a pleasure to do business with. I don't even check other stores anymore .... I could care less if someone else is cheaper ... they couldn't beat your service. Please pass my comment on to whoever is in charge. The company I work for is built on service ... and, like your business, customer service is what matters. Thanks,
July 12, 2013
Just wanted to send a quick note thanking you for the excellent service on this order. This was my first time using an online store for bike parts and I couldn't be happier with the results. You matched the best price I found, had the lowest shipping costs and have everything delivered ahead of schedule. I will most certainly be using Universal Cycles for my next online order. Thanks you.
July 01, 2013
Just a quick note of thanks to the entire team at the Portland store. You all have helped me to equip and build up a couple of bikes. I really appreciate your guidance, expertise, and patience. You have a great team! Best regards,
June 20, 2013
Hey, Just wanted to give a big thanks to you guys. I ordered almost all the parts I needed for my bike build and found everything I was looking for plus great service. Especially with returns and questions I had about parts. You guys are awesome!
May 23, 2013
Just wanted to thank you guys for your awesome customer service. Though it was only a small part I ordered (a chain catcher), when I returned it due to incorrect size (I measured wrong), you guys exchanged it for the correct size and shipped it out to me fast and with no hassles. You even kept me updated regularly as to the status of the order. Customer service like this is sorely missing in today's retail environment. Thanks again!! Best regards,
April 23, 2013
I just wanted to commend you for your excellent customer service. I bought a bike frame for my son over a year ago. It was stolen and just now (10 months later) he has found it... I needed a copy of the receipt for the police and your guy found it and emailed it to me in less than a minute! Thank you!!!
April 16, 2013
You guys rule by the way - website, inventory and the way it's listed/described and search options, service and delivery - all second to none. Respect ;)
April 12, 2013