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Contact Us with Questions

Please use any of the methods shown below to contact us, or come visit us at one of our retail stores in Beaverton, Oregon or Lancaster, Pennsylvania.

For questions on orders you have already placed or received, please contact us through the e-mail on your order confirmation.



Customer Service Hours
Telephone, Email, Text, Online
Monday - Friday: 10am - 7pm
Saturday: 10am - 6pm
Sunday: Closed
* Pacific Standard Time

Beaverton, Oregon Store Hours
Monday - Friday: 11am - 7pm
Saturday: 10am - 6pm
Sunday: Closed
* Pacific Standard Time
Mondays: Will Call Only. In Store sales and service not available. Orders placed online for In-Stock products will be Ready for Pick Up within 1 hour.

Send us your question or comment


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Meet our support staff


Shimano Authorized Mail Order Retailer

Oregon • Pennsylvania • Nevada • Colorado

Beaverton, Oregon Retail Store
12330 SW Walker Road
Beaverton, OR 97005-1403
Store Info, Hours, Directions

Lancaster, Pennsylvania Retail Store
246 Granite Run Drive
Lancaster, PA 17601-6804

Store Info, Hours, Directions

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