Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.
I have talked to one of your sales men and his name is Mark...I'm not sure which store he works at but I have to say he has been a true gentleman on the phone and helping me with my return. As many times as I called him he never showed any signs of breaking down...he is a very patient guy.
June 17, 2010
Thanks for the quick refund! Just wanted to say that I recommend Universal to my friends and have always been very happy with the service and support. I have placed a lot of orders and plan to continue in the future. Keep up the good work!
June 15, 2010
Received my order recently and I just wanted say thanks for the great job on my custom wheels. I've never been disappointed with my past orders and this one was no exception. Every detail was perfect with wheelset. All selected colors where on point and the wheels were absolutely true.
Keep up the good work.
May 06, 2010
I received the wheelset I ordered, and I want to say thanks to the builder. I am happy with the first wheelset I ordered from you a while back, and this one is even nicer (better components). I'll recomend universal cycles to anyone looking to have a wheel made.
April 08, 2010
Just wanted to give you guys a shout out for the terrific job you've done on the various wheels you've built for me. My latest "Surly Large Marge" arrived just days after ordering - a full week faster (not to mention $100.00 cheaper) than the local bike shop that did the back wheel previously. Thanks again. I'll be back!
March 16, 2010
Just wanted to thank you for the speedy delivery on my new Shimano bike shoes. I ordered the shoes on Wednesday and they've already arrived! REI wanted me to wait 4-6 weeks for delivery; you guys took 2 days :0)
I also wanted to thank you for carrying road bike shoes in extended sizes. Most stores around me don't carry anything larger than a 48, so I'm glad to see you guys carry sizes 51 and 52.
Keep up the good work,
February 19, 2010
Heard about your pledge of support for making REAL singletrack in Forest Park, and it's just plain awesome!
It's great having a kick-ass retailer in town that competes w/ the big online guys, and for you guys to step up and support the cause, that's even better.
Keep up the great work!
Tom S., Portland, Oregon
April 06, 2009
I just wanted to say your website is slowly, but surely, becoming better and better all the time.
Nice work. I remember using your site a few years ago when it was pretty barebones. Now it's very nice and provides a lot of good information--the new warehouse location selector is awesome.
Keep up the good work--and low prices!
Patrick L., Los Gatos, CA
August 28, 2008