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Feedback from our Customers

Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.

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I rarely write reviews about an online retail store. However, I took a blind chance buying an online item from Universal Cycles, and had a GREAT buying experience. Their online ordering process is smooth and reassuring. The item arrived quickly. I just wanted to take a moment to recognize and support this great retail/online shop. They are a diamond in the rough!

Matt E

September 15, 2016

I just wanted to say that I love what you do to help out cats in need...
It's actually a reason I choose to shop (often!) at UC and will continue
to do so! If I didn't live in a lousy apt these days I would probably
have more than my 2, but I can't. Anyway, Thank you : )

Jeff E

August 30, 2016

I gotta say - today is the first time I've ordered from Universal Cycles and the customer service has been top notch. I got an item price matched within seemingly seconds and an answer on my rear deraileur hangar within a few hours. I've been trying to figure out my rear deraileur hanger for months now! Looking forward to doing more business with your company. Thanks for the great experience so far.

Ramzy H

July 26, 2016

To whom it may concern. This is not a question but more of a pat on the back for excellent service. I went to your Portland, Oregon store at 2202 Burnside to ask a few questions about some upgrades on a used bike I just purchased. I was helped by an employee named Mark and I was impressed with his knowledge of bike products. He knew what he was talking about and had an attitude that was very professional and personable. I could go on and on, the most important quality I found about Mark was that he Listened to his customer. Thanks for the help.

Albert E

July 02, 2016

Hey guys - just a really quick one to say I love that when I need a SRAM part I know I can rely on your site. I can simply search for the part code and it's there! (just pointed someone else to your site after they were looking for an RS-1 air shaft). Cheers!

Adam C.

February 29, 2016

I just received my order from Universal Cycles. Shipping was fast... order arrived days earlier than promised. I ordered several components... all were present and accounted for. I had a question about one of the parts and customer service response was quick and helpful. Good company to do business with... I would not hesitate to order from Universal Cycles again.

David R.

February 08, 2016

I've meant to send this message for months and I've been so busy I keep forgetting. I have been a LONG TIME client of UC because I have always been very happy with your guest relations, part availability, and pricing. Last season I had problems with 3 Conti tires falling apart (bummed me out too because I have ridden only Conti for 20 years). Without hesitation UC stood behind their products and made it right by replacing them. I am a business owner and really appreciate it when other businesses do as I do to satisfy my guests. It's the little things that keep your client base happy and coming back. UC could have easily dismissed my problem over to Conti but instead stood tall and saved me the hassle/likelihood of no resolution.

Ben C.

January 11, 2016

I have been Universal Cycles loyalest for several years; outstanding service, selection and support (many tech questions over the years-always get intelligent, reliable answers). Love my LBS too but UC team is outstanding resource.

John S.

December 16, 2015

Thanks so much! You guys have always been easy to work with through the years! Got my first full suspension bike an Ellsworth Id through you guys in 2003. Thanks!

Shane S.

December 15, 2015

I’m an avid bicyclist (I commute about 45 miles a week on my Retrovello 8 speed internal hub beach cruiser), but I didn’t know anything about you-all at Universal Cycles until I received a donation request from Feral Cat Coalition last week stating that Universal Cycles would match donations through the end of the year for the FCCO. Can’t thank you enough for stepping up and helping with such a great organization. I’ve taken on the task of caring for 8 abandoned/feral cats left on our street with the help of Feral Cat Coalition. And now that I’ve found out about you through your matching donation program, I have a new place for bike repair and maintenance. Thanks heaps! You’ll be matching my donation!


November 27, 2015

I has been buying many parts, accessories, custom wheel sets and gear from UC...they are my first place to review any part, the guys are the best and any small part is here. 5 stars in all guys!

Fabricio F

October 03, 2015

I have been a Universal customer for a while and lately you guys have been my go to shop for wheel build parts. There are not many shops that make it as easy as yours to buy individual wheel parts. Thanks,

Sean Q.

August 25, 2015

Hi guys,

Last October I ordered a wheel build using WTB ChrisCross rims & Cross Boss tubeless tires for cyclocross. I just wanted to let you know that 2,000 miles later - they have have been absolutely fantastic - bullet proof and trouble free on all kinds of rides. I think Brian built them. Great work! Many thanks,

Mike H.

August 12, 2015

Thank you! The package arrived this afternoon, and it's complete. So, I placed the order Sunday, and got it before the weekend, and I'll be able finish the build in six days from the order. Wow! Thanks for your help and excellent service. And as I've said before, thanks for your very complete inventory of inexpensive Shimano parts, I was able to outfit a bike for less than some spend on a derailleur and crank, with enough in the budget for an expensive seat post.

Sid D.

July 03, 2015

I have been a long time customer at your Ogden store. Every time I stop in Jordan is super helpful and very curtious. He really knows what customer service is, which is becoming rare these days. That is why I chose your Ogden store for the purchase of my new bike. Thank you very much for running such a great business!

Chad J

June 22, 2015

I just want to give a huge shout out to Mark, Brad and all the guys at Universal Cycles!!! They were all beyond outstanding in helping me with a custom wheelset... not just configuring the set but especially when one of the wheels arrived damaged. They responded quickly to get a replacement built and shipped at no cost. Really appreciate the first class customer service and efforts to complete the transaction! Thanks so much...

Jeff B.

June 04, 2015

Thanks universal cycles! you carry a lot of nice bike stuff at great prices even have a price match. I apriciate all the advice over the phone ... I dont get strait awnsers from local bikes stores (good ones there are few indeed!) but with you guys i always feel i might not agree but i trust its the truth. Ive gone from having my bike repaired to being able to build and maintain a bike thanks to being able to ask questions and trust the awnsers. you taught me most of what i know. 5 stars every time! peace (and they take care of the alley cats!)
I've been to the portland store.

Gavin C.

May 20, 2015

I just want to give a shout out to you folks and your newsletters, particularly with the feline adoptions. Love seeing the latest candidates looking for a good home and getting the exposure you bring. Kudos. This is great work and you are really good folks for sharing the love. My wife and I have a team with which we promote the local shop but also the local cat shelter and rescue league. I designed kits with a nod to our four legged friends as well. Anyhow, just wanted to say how much I look forward to the newsletters. Great work, and thank you!

Mike R

May 17, 2015

I’ve been shopping with you guys for several years. You have not only an incredible selection and great web site but also a fantastic customer service group. I have never had a bad experience with your company. People on the phone are always amazingly enthusiastic and knowledgeable. I’m a consultant that works with online retail as well as an avid cyclist.

Tom C

May 02, 2015

My order history runs back nearly six years and into four figures, and there's a reason for that - if I need ANYTHING, I'm going to look here first, because I have always gotten top notch service. On a couple of occasions, part of my order dispatched from Minnesota and got here (Iowa) the next day on standard shipping - a strong organization is obvious. Your staff have always been helpful and informed, even if I wasn't too sure what I needed. Honestly, there is no place I would rather shop.

Grant K.

March 24, 2015

Thanks for getting my stuff out ASAP. You guys are the best, fast, you keep in touch letting me know what's happening, excellent service. HOOAH

Edward M.

March 02, 2015

You guys just straight up rock. Your website is the most COMPLETE reference for bike parts with VERY competitive pricing and on top of that you got me everything I needed to finish building my cross bike in 3 days time! Thank you UC!

Christopher A.

January 08, 2015

I just wanted to thank you for the FANTASTIC service! My order arrived in time for me to give my son the bag he wanted for his bike. It arrived on New Years Eve and we celebrated our Christmas on New Years Day. Thank you, thank you!! I will definitely be recommending you to others. Happy New Year.

Irene U.

January 04, 2015

I’ve been ordering from your company since 2006, and I must say that of all of the online bicycling retailers I’ve worked with, Universal is by far the best. I had three orders that I made this past weekend, and two of them already arrived, which is surprising because I’m in Hawaii and we’re not used to getting stuff from the mainland delivered so soon. Thanks again,

Brad K

December 04, 2014

I just wanted to give some mad props to two of your customer service folks who did an insane job helping me during the wee hours last night. Both BradC and then ValL were tireless, knowledgeable, and fun & helpful in answering my many questions. Amazing customer service way beyond expectations. Keep it up!

Michael D.

November 21, 2014

I am very happy with my first purchase from Universal Cycles. Great products and good prices, excellent communication and customer service. Who could ask for more? Many thanks,

Richard N.

October 26, 2014

Your customer service and the customer service of Universal Cycles is really incredible. I cannot say I have experienced as much promptness and personal service when ordering anywhere else online. I recommend Universal Cycles to others and will definitely continue to order from your store. Thanks,

Matthew K.

September 09, 2014

Thanks Universal Cycles, I've ordered several things this year and have been very impressed with your promptness to take care of orders and get them out the door. I think most things have shown up even quicker than I expected. Nice job on the helpline as well. We ordered some STI shifters that my husband was having trouble installing. A quick call to your 800 line, quite late in the evening got us back on track with the install. It was sometime after 9/9:30 in the evening. Well past the time most places are closed. You guys are doing an outstanding job!

Kari K

August 15, 2014

You people are amazing. Ordered Monday, received it on Wednesday. You have become my go to on-line bike shop. I really appreciate your post order E-mails (Jason) assuring that my order has been received, asking if I have any concerns, and telling me the shipping status. Customer service is where it has to be in this competitive e-bike parts world, and I believe you understand this well. Best regards,

Chris L

August 06, 2014

I stop into your Portland shop whenever I visit my brother in Hood River and always spend too much money. Your inventory kicks ass. The breadth of products you carry is mind boggling and I can pretty much always find what I need and things I don't. Keep it up!

Tony K.

July 25, 2014

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