Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.
Wow, you matched a competitor's price, had low shipping, and delivered quickly. Great customer service, I'll be back.
January 06, 2011
I just received my first bike part order last night from the Oregon warehouse and I am more than pleased! You have the respect and confidence of a future patron now. Thank you!
January 06, 2011
...by the way top notch service thus far, thank you for the phone call to inform me that there was a problem with this transaction... OUTSTANDING Customer service, worth being proud of and definately worth my business!!!
January 05, 2011
you guys are the best internet dealer i have seen. all my items arrived in a timely fashion and your prices are among the lowest. when i need some more goodies, you'll be hearing from me. thanks and happy new year, chuck.
December 30, 2010
Just wanted to drop you an email to thank you for the exceptional service. I ordered tyres on Monday afternoon and used your great value flex ship feature to have them delivered from New Mexico to Austin, and they arrived today less than 48 hours later. As I am on a cross country tour I will only be in Austin until Christmas so it was imperative they arrive in time. For them to arrive so quickly was a very welcome surprise and much appreciated. Once again thanks a lot, and I hope I get the opportunity to use your company again. So Happy Christmas, and good luck to you company in the New Year.
December 22, 2010
I believe UC has great customer service. I’ve spoken directly with Mark on 4 separate occasions, and he’s been most helpful. It’s nice to know I have another online option for great prices, selections and service. I’ll be back.
December 21, 2010
Just picked up the order and everything arrived safe and sound, but more surprisingly super fast! Being around Christmas time I thought I wouldnt have got it until after christmas!
Thanks again Mike! I will definitly be back!
Have a great day!
December 17, 2010
I just wanted to thank you for your excellent customer service. I received the notice that the product had been shipped literally within just a few hours of placing my order. This type of service simply cannot be beat. Thanks so much.
November 12, 2010
You guys rock!
I love doing busines with you.
October 06, 2010
thanks for the fast efficient service
not something you see much off any more these days!
i had the good in my hands the same day it showed up on the visa
October 01, 2010
I'd like to Thank you business for it's service to me. I'm in the US military stationed overseas and like riding my bikes! You company has great products and shipping is great fast and reliable!! thanks alot and as always you one of my top 3 MTB parts companies!!
September 01, 2010
I just received my third order from you guys and just wanted to say thanks. Products and selection are terrific, prices are good and your shipping is really quick. Looking forward to my next order. Thanks again.
August 31, 2010
No question - Just wanted to say that it was a pleasure buying from Universal Cycles. You guys fulfilled the order, shipped it in a timely manner, and really out did all my expectations. What an excellent website with awesome service!
You have a new loyal customer. Thanks.
August 24, 2010
I just wanted to thank you guys for the very quick turn around! Everything arrived perfectly this afternoon, and I should be up and running before the weekend.
August 19, 2010
Hi Mike. Thank you so much for going the "extra mile" for me. It helped out a lot - I finished the Leadville 100 successfully in my first try, with my new parts!
August 16, 2010
Thanks so much for the prompt return service. SOOO appreciated!
August 10, 2010
You guys are the best. I don't know what possesses me to buy from anyone else on the net.
August 02, 2010
Hi! You just sent me a set of Mavic Open Pro wheels with the Shimano Ultegra 6700 hubs. Had them put on two days ago. Enjoying smooth, stable riding on the back roads of the hills around my house right now. Really great products, I'm very pleased with both them and the prompt service! Will be back as soon as I save more money!
July 24, 2010
Thanks! I'm a first time shopper of yours, but I have to give you props for a great and unique shopping cart. I love that I know how much of a particular item you have in stock and in what part of the country. Very useful!
July 23, 2010
Thanks you for you help. Your "customer service" , as has been my experience with your shop in the past, was exceptional in dealing with this order. I really appreciated the ultra fast turn around time. Yu received the return on Wednesday, and I had the rebuilt wheel Friday! Please pass along my appreciation tho the wheel builder.
July 16, 2010