Contact Us with Questions

Trying to figure out if it will work on your bike? Forget to put something on your order? Live Chat, Telephone, Email, or Text Message us! Or use the contact form below! We'll be happy to help!

Please use any of the methods shown below to contact us, or visit one of our Retail Stores.

Customer Service Hours

Telephone, Email, Live Chat, Online

Monday - Friday:
8am - 7pm

Saturday - Sunday:
8am - 6pm

All times listed in Pacific Standard Time

Send us your question or comment

You will receive an answer within 15 minutes via email during our regular customer service hours. Or, try our live support chat or call or text us for an instant answer to your question!


To ensure delivery of our emails to your inbox, please add our "From" address ( to your address book, trusted sender list, or white list in your email application. Please see here if you have questions.

Visit one of our retail stores

Universal Cycles - Portland
2202 E. Burnside St.
Portland, OR 97214

Monday-Friday - 8am - 7pm
Saturday-Sunday - 8am - 6pm

View more store info & directions

Universal Cycles - Ogden
640 W 1100 South Suite 6
Ogden, UT 84404

Monday-Friday - 2pm - 6pm
Saturday-Sunday - Closed

View more store info & directions

Meet our support staff

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Videos and Photos on
YouTube and Flickr