Feedback from our Customers
The entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions. If you would like to share your feedback or experience with us, please use our online contact form to send us a quick note.
Just wanted to thank you guys for your awesome customer service. Though it was only a small part I ordered (a chain catcher), when I returned it due to incorrect size (I measured wrong), you guys exchanged it for the correct size and shipped it out to me fast and with no hassles. You even kept me updated regularly as to the status of the order. Customer service like this is sorely missing in today's retail environment. Thanks again!! Best regards,April 23, 2013
I just wanted to commend you for your excellent customer service. I bought a bike frame for my son over a year ago. It was stolen and just now (10 months later) he has found it... I needed a copy of the receipt for the police and your guy found it and emailed it to me in less than a minute! Thank you!!!April 16, 2013
You guys rule by the way - website, inventory and the way it's listed/described and search options, service and delivery - all second to none. Respect ;)April 12, 2013
This isn't a question as much as a thanks to the staff at universal cycle. I have bought many products in the last year but recently upgraded my chainring. Your staff walked me through the whole process and provided me with advice over several phone calls. They treated me as if I was spending thousands and not $100. With service like that you have won my devotion and business March 28, 2013
Hello,March 26, 2013
I'm writing to whom it may concern to provide some positive feedback for the service and support I got from Mark H. I contacted him today with a last minute request to rework an order, which I placed in the AM. I spend most of my weekends racing everything from road double centuries to mountain bikepacking events. Naturally I'm always in a push trying to get myself and gear ready for the next weekend. I've been meaning to get an order together for some wheel parts so I can build over the weekend. Naturally I've been busy with a double century last weekend and a bikepacking trip the weekend before. So, I've got a free weekend and I know Tuesday is the deadline to get parts from Universal Cycles to my place in LA. I put together an order in the AM and placed it early so it would ship the sameday. Obviously I goofed up and picked a few items which would not be available to ship right away as they are not in stock.
I quickly realized that I had made a mistake and contacted Universal Cycles via the online chat. Mark H was able to help me sort out the issue, remove the items which couldn't ship today, add new items, and help get [my order] out the door for Tuesday shipping to my LA location on Friday. Amazing service and great help. I really like shopping with UC. I enjoy the good customer service, wide selection, and the online stock indication letting me know what you have on hand. It really makes a big difference for me. I wish you would put a Universal Cycles here in LA!!!
I've had Mark H. help me several times in the past and he is always doing a great job. The rest of the customer service department is always helpful as well and make shopping online feel more like a local shop. Keep up the good work guys!
Hey guys, just read today's Spoke'n'Word (really clever name btw) and just wanted to let you guys know I really enjoy them. They help keep me motivated to ride during the long Reno winters. I know you guys know all about it. I wish you guys still had a place here. I remember buying my first Buzzys shock pump from you guys over 11 years ago when you were on 4th street. Anyway just thought I'd let you know the newsletter is great and if you ever think about coming back to Reno let me know.March 16, 2013
Just wanted to let you know I received my order today, and to Thank You guys for GREAT service! Got what I expected and in a very timely manner. I WILL be ordering again! Great job folks! Regards,February 07, 2013
Not only do I not memorize all the part specifications of all my bikes but it's so damn hard to keep track of all the esoteric and proprietary tech out there. With that said, I'm so thankful you guys keep such good records and make my old orders so accessible for me. I had to reference an order from 2008 to figure out what I needed to buy today. Thanks to Vic & crew!December 18, 2012
A quick note of thanks for your substantial support for NWTA and Portland Sunday Parkways. You're generosity is impressive and the causes you support are great. I also like the wheels you built for me. :)December 14, 2012
the help & service i have recieved from universal cycles has been out standing. i am also inpressed with the speed that i recieve my purchases. please keep up the great work. thank you again.November 30, 2012
Mike, I would again like to thank you and your staff for your prompt response to orders and questions. The quick reply regarding a rear wheel trip computer set-up helped me get one on the way faster than I thought I would. Have a good ride this weekend. November 29, 2012
I swear you guys are hands down the best shop I have ever dealt with! Thanks for the killer service!November 13, 2012
reasonable prices.October 28, 2012
fast, prompt delivery.
You guys are great.
hope to do business with you again.
wow! superfast shipping and delivery! you guys are the best! i will definitely be back for more online deals! thanks, and keep up the great customer service!September 26, 2012
You guys have the widest selection of all sorts of bike stuff. For any hard to find item, I come to you guys first. The Portland sales staff is great. They are cyclists that know what their talking about. The prices are very competitive. All around...I give you 5 stars!!September 12, 2012
I just wanted to pass on a huge, enormous big old thank you to Mark and anyone else that helped process my long lost order. It got shipped to my old apartment in Portland and I thought I was SOL... Thank for being super nice about the mix up and working with me to get it back. I rarely encounter such a high level of customer service and I wanted to let you know: Great Job! Will come again. Cheers,September 06, 2012
Thanks for sponsoring the Sunday Parkways. I live in SE and look forward to this event every year. I rode with my wife, 7 year old daughter, and we brought some friends along. I've noticed your sponsorship since you guys moved to Burnside. That night night when I was researching then purchasing my new Reverb Seatpost, I had UC on my mind. I'm also a member of NWTA and I've taken notice of your support. Thanks and keep it going.September 01, 2012
I just wanted to say 'Thank you" for you great website and supplying the parts I need at a fair price. I have seen a huge change in your web presence in the last ten years, your website is a wealth of information and makes the ordering process SO easy! I wish all the other bike parts sites could use your site as an example. Thank you for the options for very fast shipping from your various warehouses. Pleasure doing business with your company and I wish you much more success!August 29, 2012
I just wanted to say that you guys are the best! Very professional, and your communications skills and updates blow me away on how prompt you are with my orders. I will definitely recommend you to all my friends. Keep up the good work, it’s companies like you who make the tires go around. HA! Have a wonderful day.July 18, 2012
Just wanted to thank you guys for an easy transaction and super speedy delivery!!! Thank you!June 16, 2012