Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.
Just wanted to pass on a huge thanks for the great customer service I received. You guys shipped out an el mariachi to me back in February which I'm now riding in Mongolia. Everything arrived just in time for my flight. The tuning and build quality were great and the packing job survived the trip around the world. This bike is an incredible do-everything machine. Thought you guys would like to see how your bike has been passing the time in the land of Genghis Khan: http://www.youtube.com/watch?v=m8JfKNDrXxA
April 24, 2012
Just wanted to say THANK YOU for the awesome service and fast turn around!! I have the chain rings in Singapore already, fantastic. Will tell all my riding buddies to come to you guys. Cheers,
April 21, 2012
My first order from you was for a $6 replacement part but you handled it as if I were a member of the Saudi royal family unbelting thousands of dollars. Hats off to Universal Cycles for your professionalism in getting a little part to the East Coast in record time. I'll be back!
April 20, 2012
Just wanted to let you guys know that once again your service is off the charts great. Your speed at processing and shipping is on par with the best anywhere. Also, I had to exchange something, and within 6 business days it was processed and the new one was in my possession. Awesome. Thanks to you all,
April 07, 2012
Thanks for the top drawer customer service including the shipping status. You have competitive prices and first class customer service. Your order entry, product database, etc. is designed to work very smoothly for the buyer - don't take it for granite - it is worthy of benchmark status that your industry should study.
March 15, 2012
This is unrelated to bike parts. I just read that Universal Cycles has signed on to be a major sponsor of this year's Sunday Parkways in Portland, OR. This is one of the best things our city has ever done and brings so much happiness to so many people. We were so disappointed when the City said it might not happen this year because of lack of funding, and so I just wanted to tell you how much my family and I appreciate you guys stepping up as sponsors. I look forward to patronizing your business and will tell my friends to do the same. Thanks!
March 05, 2012
I just received my first order from you dudes... and I just wanted to let you know how super satisfied I was with your store. I love how the website is organized. Your prices are fair. And, I got my order in two days... like, a week before I was even expecting the order. I will definitely order from you in the future. Thanks for the great site!
March 02, 2012
I just wanted to thank you for my order from last week! It was great to have everything available that I needed and it arrived so fast. I was very impressed! Thank you!
February 27, 2012
Just have to give you guys props on a recent order I placed with the Portland shop. Order was placed and shipped quickly. Service was great. I will be ordering from you again and have spread the word to our riding club here in Seattle. Thanks again.
February 20, 2012
Just wanted to drop you guys a line and let you know how awesome it is dealing with you! Since 2007, I have spent close to $2500.00 on parts from you guys and it has been worth every penny.
Your $2.99 pick a product shipping rate has helped me out many a time when I need just that one little item to complete a build and don't want to pay a high shipping cost.
Your prices are not always the lowest, but you do offer the instant price match which I have used and probably need to use more often.
You are my top goto site when I need to order most any bike part. The fact that you actually stock what you list on your web site is a very good thing. Not more than once, I have been temped away by a lower price only to find out the other online retailer doesn't actually have the part in stock.
You guys ship in a very expedient manner. Usually less than 24 hours after I place an order. That is important to me because I don't like to wait for parts to complete a build.
Now I am not a bike shop, just your regular cycling nut who loves to build and ride bikes. Keep up the great work and please pass this message on to your entire team. They deserve to know that all of there effort do get noticed and are very appreciated by your customers.
February 14, 2012
Mark, Thanks so much for taking care of my chainring issue. Not only did you issue a UPS pickup ticket, but it looks like you found the right part and already shipped it! Thanks again. You guys are the best.
January 23, 2012
Just so you know, I just posted a five star review on Yelp. I am amazed and pleased with the speed in processing orders. In the future, I will check you "first" before I place an Internet order for bicycle stuff. Sincerely,
January 09, 2012
Whew, Universal cycles, you are great. Just wanted you to know that. I've been buying stuff from y'all for years [...] I just wanted to comment on your 'pick an item shipping' option. $3 to ship a single item. It's fantastic. It allows you to recoup a bit of the cost of the Free Shipping that has become so popular lately, basically, splitting it. I suspect you still lose a bit in it, but not as much. And that frees you to increase the order minimum for free shipping to a level where it's more worthwhile. Meanwhile, folks like myself who only need one little thing but don't want to spend $10 to ship it find it much easier to click, SUBMIT ORDER. Whoever formulated that option deserves a bonus. Cheers,
December 12, 2011
Hey, Got my boots when you said I would! Cant wait to ride...I will definately be buying more stuff from you guys in the future! thanks
November 10, 2011
Hey Universal "Powers that Be" --
You man Mark helped me out immensely today. He easily could have thrown down a sale with a bunch of bs info (tricky questions about road bike cockpit geometry and switching to shallow drop bars) but steered me from impulse to reason. I'm going to get a proper bike fit from my LBS and then order the right size cockpit (bars/stem) from you guys.
Anyways, just wanted to put it into the system that he was diligent, knowledgeable and put my experience way over the sale. I say that's good business and puts Universal at the top of my mail order sources. This is the kind of difference we consumers trust when we find we might be able to get a certain product for X bucks less from "nobody bike shop online." I would prefer to support my LBS always but they cannot price compete with volume sales. I seek to split the difference. They are good cats but unless they can come close to your prices, I simply (as a fulltime graduate student) cannot afford their std prices.
Regardless of that, the take home is: Mark doing good work for you all.
October 07, 2011
Received my SERFAS RX PRO CYCLE GLOVES today. Can't beleive how quick they arrived.Love product, like your style. You have my business from here on. Thanks for everything.Wish I would have known about your company sooner. Thanks again...
September 16, 2011
The mobile website is AWESOME!!! thank you for putting it together. I rarely use my regular computer. Now I may never have to use it again.
September 06, 2011
Your customer service is outstanding (Hey Mark)once again worked with me until the issue was settled.I am very happy with your services,once again understanding and kindness two atributes that have almost vanished in customer service these days.Another great experience.Be good to yourself. Peace.
August 27, 2011
Thank you for having my package on time!! you did it again mark my parts arrived on saturday just as you had predicted. Thanks for being so kind that really mean alot.Thumbs up for the whole team.With your massive section of parts and someone who knows what the heck their talking about.Why would I go elsewhere? Peace Brother
August 14, 2011
Just wanted to let you know that you guys are one of the BEST online bike shops out there. Fast delivery and very competitive pricing. You guys are going to be first on my list to go to for now on. I will definitely be passing a good word to my friends. Keep up the good work!!!
August 11, 2011