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Feedback from our Customers

Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.

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I swear you guys are hands down the best shop I have ever dealt with! Thanks for the killer service!

Tyler P.

November 13, 2012

reasonable prices.
good selection.
fast, prompt delivery.
You guys are great.
hope to do business with you again.

Joe S.

October 28, 2012

wow! superfast shipping and delivery! you guys are the best! i will definitely be back for more online deals! thanks, and keep up the great customer service!

Dave D.

September 26, 2012

You guys have the widest selection of all sorts of bike stuff. For any hard to find item, I come to you guys first. The Portland sales staff is great. They are cyclists that know what their talking about. The prices are very competitive. All around...I give you 5 stars!!

Stewart C.

September 12, 2012

I just wanted to pass on a huge, enormous big old thank you to Mark and anyone else that helped process my long lost order. It got shipped to my old apartment in Portland and I thought I was SOL... Thank for being super nice about the mix up and working with me to get it back. I rarely encounter such a high level of customer service and I wanted to let you know: Great Job! Will come again. Cheers,

Jakub B

September 06, 2012

Thanks for sponsoring the Sunday Parkways. I live in SE and look forward to this event every year. I rode with my wife, 7 year old daughter, and we brought some friends along. I've noticed your sponsorship since you guys moved to Burnside. That night night when I was researching then purchasing my new Reverb Seatpost, I had UC on my mind. I'm also a member of NWTA and I've taken notice of your support. Thanks and keep it going.

David D.

September 01, 2012

I just wanted to say 'Thank you" for you great website and supplying the parts I need at a fair price. I have seen a huge change in your web presence in the last ten years, your website is a wealth of information and makes the ordering process SO easy! I wish all the other bike parts sites could use your site as an example. Thank you for the options for very fast shipping from your various warehouses. Pleasure doing business with your company and I wish you much more success!

Steve B.

August 29, 2012

I just wanted to say that you guys are the best! Very professional, and your communications skills and updates blow me away on how prompt you are with my orders. I will definitely recommend you to all my friends. Keep up the good work, it’s companies like you who make the tires go around. HA! Have a wonderful day.

Robert T.

July 18, 2012

Just wanted to thank you guys for an easy transaction and super speedy delivery!!! Thank you!

Jessica W.

June 16, 2012

Quick word of thanks. I recently did a pickp web order for some, stuff to bring back to my home in Denmark. I planned to use it all to renovate an aging Schwinn mountain bike into a reasonable commuter. Well everything was perfect and I just so much appreciate the great hassle free service. Thanks guys.

Darren R.

May 20, 2012

Just received the Brooks Swift Saddle I ordered and wanted to say thanks for such wonderful service. I am thrilled with my new saddle and can't wait to start riding and breaking it in.

John L.

May 11, 2012

A big thanks to Mike, Mark, and Schmitty for thier efforts in resolving the shipping issues with my recent order. Thier professionalism was quite reassuring when my Rohloff hub was in UPS limbo. I won't think twice before I recommend UC to my friends.

Kevin F

May 10, 2012

This was my first order from Universal Cycles and the service was awesome. Great price and fast shipping. I was very pleased and I will be back. Thank you.

Alan K.

April 25, 2012

Just wanted to pass on a huge thanks for the great customer service I received. You guys shipped out an el mariachi to me back in February which I'm now riding in Mongolia. Everything arrived just in time for my flight. The tuning and build quality were great and the packing job survived the trip around the world. This bike is an incredible do-everything machine. Thought you guys would like to see how your bike has been passing the time in the land of Genghis Khan:

Hutch B.

April 24, 2012

Just wanted to say THANK YOU for the awesome service and fast turn around!! I have the chain rings in Singapore already, fantastic. Will tell all my riding buddies to come to you guys. Cheers,

James P.

April 21, 2012

My first order from you was for a $6 replacement part but you handled it as if I were a member of the Saudi royal family unbelting thousands of dollars. Hats off to Universal Cycles for your professionalism in getting a little part to the East Coast in record time. I'll be back!

David D.

April 20, 2012

Just wanted to let you guys know that once again your service is off the charts great. Your speed at processing and shipping is on par with the best anywhere. Also, I had to exchange something, and within 6 business days it was processed and the new one was in my possession. Awesome. Thanks to you all,

Steve C.

April 07, 2012

Thanks for the top drawer customer service including the shipping status. You have competitive prices and first class customer service. Your order entry, product database, etc. is designed to work very smoothly for the buyer - don't take it for granite - it is worthy of benchmark status that your industry should study.

Georg S.

March 15, 2012

This is unrelated to bike parts. I just read that Universal Cycles has signed on to be a major sponsor of this year's Sunday Parkways in Portland, OR. This is one of the best things our city has ever done and brings so much happiness to so many people. We were so disappointed when the City said it might not happen this year because of lack of funding, and so I just wanted to tell you how much my family and I appreciate you guys stepping up as sponsors. I look forward to patronizing your business and will tell my friends to do the same. Thanks!

Rebecca H.

March 05, 2012

I just received my first order from you dudes... and I just wanted to let you know how super satisfied I was with your store. I love how the website is organized. Your prices are fair. And, I got my order in two days... like, a week before I was even expecting the order. I will definitely order from you in the future. Thanks for the great site!

Katie B.

March 02, 2012

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Universal Cycles
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2202 E. Burnside St.
Portland, OR 97214-1654
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246 Granite Run Drive
Lancaster, PA 17601-6804
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