Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.
I just received my order from Universal Cycles. Shipping was fast... order arrived days earlier than promised. I ordered several components... all were present and accounted for. I had a question about one of the parts and customer service response was quick and helpful. Good company to do business with... I would not hesitate to order from Universal Cycles again.
February 08, 2016
I've meant to send this message for months and I've been so busy I keep forgetting. I have been a LONG TIME client of UC because I have always been very happy with your guest relations, part availability, and pricing. Last season I had problems with 3 Conti tires falling apart (bummed me out too because I have ridden only Conti for 20 years). Without hesitation UC stood behind their products and made it right by replacing them. I am a business owner and really appreciate it when other businesses do as I do to satisfy my guests. It's the little things that keep your client base happy and coming back. UC could have easily dismissed my problem over to Conti but instead stood tall and saved me the hassle/likelihood of no resolution.
January 11, 2016
I have been Universal Cycles loyalest for several years; outstanding service, selection and support (many tech questions over the years-always get intelligent, reliable answers). Love my LBS too but UC team is outstanding resource.
December 16, 2015
Thanks so much! You guys have always been easy to work with through the years! Got my first full suspension bike an Ellsworth Id through you guys in 2003. Thanks!
December 15, 2015
I’m an avid bicyclist (I commute about 45 miles a week on my Retrovello 8 speed internal hub beach cruiser), but I didn’t know anything about you-all at Universal Cycles until I received a donation request from Feral Cat Coalition last week stating that Universal Cycles would match donations through the end of the year for the FCCO. Can’t thank you enough for stepping up and helping with such a great organization. I’ve taken on the task of caring for 8 abandoned/feral cats left on our street with the help of Feral Cat Coalition. And now that I’ve found out about you through your matching donation program, I have a new place for bike repair and maintenance. Thanks heaps! You’ll be matching my donation!
November 27, 2015
I has been buying many parts, accessories, custom wheel sets and gear from UC...they are my first place to review any part, the guys are the best and any small part is here. 5 stars in all guys!
October 03, 2015
I have been a Universal customer for a while and lately you guys have been my go to shop for wheel build parts. There are not many shops that make it as easy as yours to buy individual wheel parts. Thanks,
August 25, 2015
Last October I ordered a wheel build using WTB ChrisCross rims & Cross Boss tubeless tires for cyclocross. I just wanted to let you know that 2,000 miles later - they have have been absolutely fantastic - bullet proof and trouble free on all kinds of rides. I think Brian built them. Great work! Many thanks,
August 12, 2015
Thank you! The package arrived this afternoon, and it's complete. So, I placed the order Sunday, and got it before the weekend, and I'll be able finish the build in six days from the order. Wow! Thanks for your help and excellent service. And as I've said before, thanks for your very complete inventory of inexpensive Shimano parts, I was able to outfit a bike for less than some spend on a derailleur and crank, with enough in the budget for an expensive seat post.
July 03, 2015
I have been a long time customer at your Ogden store. Every time I stop in Jordan is super helpful and very curtious. He really knows what customer service is, which is becoming rare these days. That is why I chose your Ogden store for the purchase of my new bike. Thank you very much for running such a great business!
June 22, 2015
I just want to give a huge shout out to Mark, Brad and all the guys at Universal Cycles!!! They were all beyond outstanding in helping me with a custom wheelset... not just configuring the set but especially when one of the wheels arrived damaged. They responded quickly to get a replacement built and shipped at no cost. Really appreciate the first class customer service and efforts to complete the transaction! Thanks so much...
June 04, 2015
Thanks universal cycles! you carry a lot of nice bike stuff at great prices even have a price match. I apriciate all the advice over the phone ... I dont get strait awnsers from local bikes stores (good ones there are few indeed!) but with you guys i always feel i might not agree but i trust its the truth. Ive gone from having my bike repaired to being able to build and maintain a bike thanks to being able to ask questions and trust the awnsers. you taught me most of what i know. 5 stars every time! peace (and they take care of the alley cats!)
I've been to the portland store.
May 20, 2015
I just want to give a shout out to you folks and your newsletters, particularly with the feline adoptions. Love seeing the latest candidates looking for a good home and getting the exposure you bring. Kudos. This is great work and you are really good folks for sharing the love. My wife and I have a team with which we promote the local shop but also the local cat shelter and rescue league. I designed kits with a nod to our four legged friends as well. Anyhow, just wanted to say how much I look forward to the newsletters. Great work, and thank you!
May 17, 2015
I’ve been shopping with you guys for several years. You have not only an incredible selection and great web site but also a fantastic customer service group. I have never had a bad experience with your company. People on the phone are always amazingly enthusiastic and knowledgeable. I’m a consultant that works with online retail as well as an avid cyclist.
May 02, 2015
My order history runs back nearly six years and into four figures, and there's a reason for that - if I need ANYTHING, I'm going to look here first, because I have always gotten top notch service. On a couple of occasions, part of my order dispatched from Minnesota and got here (Iowa) the next day on standard shipping - a strong organization is obvious. Your staff have always been helpful and informed, even if I wasn't too sure what I needed. Honestly, there is no place I would rather shop.
March 24, 2015
Thanks for getting my stuff out ASAP. You guys are the best, fast, you keep in touch letting me know what's happening, excellent service. HOOAH
March 02, 2015
You guys just straight up rock. Your website is the most COMPLETE reference for bike parts with VERY competitive pricing and on top of that you got me everything I needed to finish building my cross bike in 3 days time! Thank you UC!
January 08, 2015
I just wanted to thank you for the FANTASTIC service! My order arrived in time for me to give my son the bag he wanted for his bike. It arrived on New Years Eve and we celebrated our Christmas on New Years Day. Thank you, thank you!! I will definitely be recommending you to others. Happy New Year.
January 04, 2015
I’ve been ordering from your company since 2006, and I must say that of all of the online bicycling retailers I’ve worked with, Universal is by far the best. I had three orders that I made this past weekend, and two of them already arrived, which is surprising because I’m in Hawaii and we’re not used to getting stuff from the mainland delivered so soon. Thanks again,
December 04, 2014
I just wanted to give some mad props to two of your customer service folks who did an insane job helping me during the wee hours last night. Both BradC and then ValL were tireless, knowledgeable, and fun & helpful in answering my many questions. Amazing customer service way beyond expectations. Keep it up!
November 21, 2014