Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.
Hi, I just wanted to give one of your employees kudos for the excellent customer service her provided me yesterday. Aaron the head mechanic at the Portland store went extra level to find the mystery creak on my mountain bike by taking a test ride with me then took apart and serviced the headset for me free of charge after learning my creak had not disappeared from the bottom bracket replacement he had performed previously. Aaron took the extra time and effort to help me finding the issue and he is an excellent mechanic with superb customer service skills. Please thank him again for me for his time and expertise that he always generously provides us customers.
August 10, 2017
In this world of inter-web orders and especially, biking, you people are ACES! Quick to respond, whether good or bad, on top of things, and being so technically proficient but you all heads and shoulders above the rest. Thanks for the heads up. Keep on rolling.
August 03, 2017
This comment is for the great customer service at your Lancaster, PA store. Thanks so much for your follow-up phone call. The tires you sent me were exactly what I wanted. I will be a return customer.
July 20, 2017
Thanks for offering great selection, generally well priced items, and finally, the option of a PA location for us east coast customers. You just might have become my new source for bike stuff.
July 05, 2017
I'm sending this Email to just say THANK YOU for a fantastic job. My order arrived today and I could not be happier with your service or the product. I would easily give you a 5 star rating for product quality, a great price and outstanding service. Thanks again to everyone!
June 07, 2017
Just a note of thanks for the rapid and reasonable order you sent me. In the winter I live in a RV Park and repair bicycles "pro bono"(free). I DO have a large supply of spare parts, but time to time I must have my people purchase them. Most people here have limited income. I will now check with your company after they get a price from the retail store. I think you will undersell them. The parts I ordered were great!!! Sincerely,
March 22, 2017
I would like to start by saying I heard about your company from a buddy in my cycling group, which is in northeastern Ohio. He placed your Lancaster store web site on our closed group Facebook page. My wife ordered a Brooks saddle at Christmas time and was pleasantly surprised at how quickly it shipped to us, she was worried because it was so close to the holiday. On March 3rd weekend my family and I were on our way to New Jersey for a wedding. I planned a little detour to visit your Lancaster location because my son and I are planning a long ride with about eight other guys this summer. I wanted to tell you this because when I went into the store I was really expecting the "usual" why are you here type of service, that sometimes we are becoming accustomed to in the bike industry. Well...as soon as we walked in we were greeted with smiling faces and helpful people. They answered all my questions, seemed authentically interested in getting to know what type of cycling we do to help us find the right gear for what we do. They also kept my wife and mother in law in-gauged, so I could spend more time with my son to find what we need for our journey. I was only going to look and possibly buy a bike computer, but after getting such great service we decided to buy another Brooks saddle for me and some other odds and ends. Sorry for the long letter, but I feel that since I visited several bike shops that weekend and yours was by far the best, I should at least pass along, how I feel. I have also told everyone in our bike group to order from you. Thanks,
March 13, 2017
Just wanted to let you @ Universal Cycles know how excited I am that you opened the Lancaster, PA warehouse. I have been ordering from you for about 8 years now and it's great that now a lot of the items I need can be delivered sooner (I am on the east coast), or even available for pickup if I wanted/needed to do that. Less down time = more ride time. Thanks for being awesome!
February 03, 2017
Universal Cycles gives the best customer service I have experienced in many years of internet shopping. Thanks again for going the extra mile. Sincerely,
November 10, 2016
Back in April of this year I needed some new commuter tires, and had narrowed my choices down to the Conti Double Fighter and ... something else I no longer recall. I just wanted to thank the sales rep who helped me out with that choice. I got the Double Fighters and I love them. Anyways - y'all rock & keep up the good work!
October 08, 2016
Universal Cycles rocks! Fast shipping, fair prices and a no hassle warranty policy! My goto store on cycling gear!
September 20, 2016
Just want to say thanks for your outstanding service. I recently placed an order for a Garmin 820, and as I waited for the status of my order to change from "Processing" to "Shipped", I received an email from you providing the UPS tracking number. "Great" I said to myself. This was the day after I placed my order. When I went to the UPS website to check, the site reported the item was delivered. "This must be some mistake, I just placed the order yesterday". I went to the front door just to be sure, and lo and behold, there was my package!! Holy crap, I didn't ask for overnight delivery, just the standard free shipping! I never expected overnight delivery. THANK YOU!!
September 17, 2016
I rarely write reviews about an online retail store. However, I took a blind chance buying an online item from Universal Cycles, and had a GREAT buying experience. Their online ordering process is smooth and reassuring. The item arrived quickly. I just wanted to take a moment to recognize and support this great retail/online shop. They are a diamond in the rough!
September 15, 2016
I just wanted to say that I love what you do to help out cats in need...
It's actually a reason I choose to shop (often!) at UC and will continue
to do so! If I didn't live in a lousy apt these days I would probably
have more than my 2, but I can't. Anyway, Thank you : )
August 30, 2016
I gotta say - today is the first time I've ordered from Universal Cycles and the customer service has been top notch. I got an item price matched within seemingly seconds and an answer on my rear deraileur hangar within a few hours. I've been trying to figure out my rear deraileur hanger for months now! Looking forward to doing more business with your company. Thanks for the great experience so far.
July 26, 2016
To whom it may concern. This is not a question but more of a pat on the back for excellent service. I went to your Portland, Oregon store at 2202 Burnside to ask a few questions about some upgrades on a used bike I just purchased. I was helped by an employee named Mark and I was impressed with his knowledge of bike products. He knew what he was talking about and had an attitude that was very professional and personable. I could go on and on, the most important quality I found about Mark was that he Listened to his customer. Thanks for the help.
July 02, 2016
Hey guys - just a really quick one to say I love that when I need a SRAM part I know I can rely on your site. I can simply search for the part code and it's there! (just pointed someone else to your site after they were looking for an RS-1 air shaft). Cheers!
February 29, 2016
I just received my order from Universal Cycles. Shipping was fast... order arrived days earlier than promised. I ordered several components... all were present and accounted for. I had a question about one of the parts and customer service response was quick and helpful. Good company to do business with... I would not hesitate to order from Universal Cycles again.
February 08, 2016
I've meant to send this message for months and I've been so busy I keep forgetting. I have been a LONG TIME client of UC because I have always been very happy with your guest relations, part availability, and pricing. Last season I had problems with 3 Conti tires falling apart (bummed me out too because I have ridden only Conti for 20 years). Without hesitation UC stood behind their products and made it right by replacing them. I am a business owner and really appreciate it when other businesses do as I do to satisfy my guests. It's the little things that keep your client base happy and coming back. UC could have easily dismissed my problem over to Conti but instead stood tall and saved me the hassle/likelihood of no resolution.
January 11, 2016
I have been Universal Cycles loyalest for several years; outstanding service, selection and support (many tech questions over the years-always get intelligent, reliable answers). Love my LBS too but UC team is outstanding resource.
December 16, 2015