Our entire staff at Universal Cycles take great pride in the quality of our customer service. Below are some of the kind notes we've received from our customers. We always appreciate your feedback and your suggestions.
Hi Mike. Thank you so much for going the "extra mile" for me. It helped out a lot - I finished the Leadville 100 successfully in my first try, with my new parts!
August 16, 2010
Thanks so much for the prompt return service. SOOO appreciated!
August 10, 2010
You guys are the best. I don't know what possesses me to buy from anyone else on the net.
August 02, 2010
Hi! You just sent me a set of Mavic Open Pro wheels with the Shimano Ultegra 6700 hubs. Had them put on two days ago. Enjoying smooth, stable riding on the back roads of the hills around my house right now. Really great products, I'm very pleased with both them and the prompt service! Will be back as soon as I save more money!
July 24, 2010
Thanks! I'm a first time shopper of yours, but I have to give you props for a great and unique shopping cart. I love that I know how much of a particular item you have in stock and in what part of the country. Very useful!
July 23, 2010
Thanks you for you help. Your "customer service" , as has been my experience with your shop in the past, was exceptional in dealing with this order. I really appreciated the ultra fast turn around time. Yu received the return on Wednesday, and I had the rebuilt wheel Friday! Please pass along my appreciation tho the wheel builder.
July 16, 2010
THANKS ! the order was perfect and the delivery was very fast.
July 12, 2010
I got my rotor. I have been busy using it sorry for the delayed response. It has been great to work with universal cycles getting my bike built. You guys have been very helpful and great to work with.
July 09, 2010
Received my wheelset today. Couldn't be happier. Put it on a truing stand and it appears perfect. If you want an endorsement / satisfied customer recommendation let me know.
Robert F., New York
July 07, 2010
I love you guys. I talked to Mark the other day looking for a 83mm crankset and chain guide. He was great help. I wasn't by a computer so he looked through his inventory and told me what he had available over the phone. Mark, along with the rest of you guys are fantastic.
Raleigh H., Oregon
June 30, 2010
I know I will be ordering something else from you guys soon. You have the best selection and quickest shipping of any of the online places I shop.
June 25, 2010
I have talked to one of your sales men and his name is Mark...I'm not sure which store he works at but I have to say he has been a true gentleman on the phone and helping me with my return. As many times as I called him he never showed any signs of breaking down...he is a very patient guy.
June 17, 2010
Thanks for the quick refund! Just wanted to say that I recommend Universal to my friends and have always been very happy with the service and support. I have placed a lot of orders and plan to continue in the future. Keep up the good work!
June 15, 2010
Received my order recently and I just wanted say thanks for the great job on my custom wheels. I've never been disappointed with my past orders and this one was no exception. Every detail was perfect with wheelset. All selected colors where on point and the wheels were absolutely true.
Keep up the good work.
May 06, 2010
I received the wheelset I ordered, and I want to say thanks to the builder. I am happy with the first wheelset I ordered from you a while back, and this one is even nicer (better components). I'll recomend universal cycles to anyone looking to have a wheel made.
April 08, 2010
Just wanted to give you guys a shout out for the terrific job you've done on the various wheels you've built for me. My latest "Surly Large Marge" arrived just days after ordering - a full week faster (not to mention $100.00 cheaper) than the local bike shop that did the back wheel previously. Thanks again. I'll be back!
March 16, 2010
Just wanted to thank you for the speedy delivery on my new Shimano bike shoes. I ordered the shoes on Wednesday and they've already arrived! REI wanted me to wait 4-6 weeks for delivery; you guys took 2 days :0)
I also wanted to thank you for carrying road bike shoes in extended sizes. Most stores around me don't carry anything larger than a 48, so I'm glad to see you guys carry sizes 51 and 52.
Keep up the good work,
February 19, 2010
Heard about your pledge of support for making REAL singletrack in Forest Park, and it's just plain awesome!
It's great having a kick-ass retailer in town that competes w/ the big online guys, and for you guys to step up and support the cause, that's even better.
Keep up the great work!
Tom S., Portland, Oregon
April 06, 2009
I just wanted to say your website is slowly, but surely, becoming better and better all the time.
Nice work. I remember using your site a few years ago when it was pretty barebones. Now it's very nice and provides a lot of good information--the new warehouse location selector is awesome.
Keep up the good work--and low prices!
Patrick L., Los Gatos, CA
August 28, 2008