Shipping and Warehouse Questions

Shipping Questions

Universal Cycles ships orders from our warehouses in Oregon, Utah, New Mexico, and Minnesota. Our Portland, Oregon and Ogden, Utah locations offer a full retail store and in store pickup.

Depending on the availability of the items you have selected, during the final checkout process, you may have a chance to select which warehouse you would like your order to ship from.

Custom Wheels & Bikes: Custom Wheels & Bikes take up to five business days, and are built and shipped from our Oregon warehouse.

Canadian and International Orders: Canadian and International orders arrive in 1 to 3 business days from the ship date. Orders ship the same business day if shipping complete from one warehouse, otherwise they ship in 1 to 2 business days.

Domestic Orders: Although all domestic orders will arrive within the promised number of business days, orders that can ship complete from one warehouse shipping via "UPS Ground", "Economy", "Pick-a-Product", and "USPS" may arrive sooner, following the business day transit times in the maps shown below.

Domestic transit times listed are for orders that can ship complete from one warehouse placed by 8:30 AM. If your order can ship complete from Utah, this time is extended to 11:30 AM. If your order can ship complete from New Mexico, this time is extended to 1:00 PM. If your order can ship complete from Oregon, this time is extended to 1:30 PM. All times listed are in Pacific time.

"UPS Ground", "Economy", "Pick-a-Product" Transit Times:

If your order ships from our Oregon Warehouse

Domestic transit times listed are for orders that can ship complete from our Oregon warehouse placed by 1:30 PM Pacific time.

In store pickup is available at our Portland Oregon retail store. We suggest you use our Local Shopper Mode if you want to view all products available for same day pickup at our retail store.

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If your order ships from our Utah Warehouse

Domestic transit times listed are for orders that can ship complete from our Utah warehouse placed by 11:30 AM Pacific time (10:30 AM Mountain time).

In store pickup is available at our Ogden, Utah retail store. We suggest you use our Local Shopper Mode if you want to view all products available for same day pickup at our retail store.

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If your order ships from our Minnesota Warehouse

Orders placed before 8:30 AM Pacific time (10:30 AM Central time) are shipped the same day. Orders placed after 8:30 AM Pacific time (10:30 AM Central time) are shipped the next business day.

In-Store Pickup is not available at our Minnesota warehouse.

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If your order ships from our New Mexico Warehouse

Orders placed before 1:00 PM Pacific Time (2:00 PM Mountain time) are shipped the same day. Orders placed after 1:00 PM Pacific time (2:00 PM Mountain time) are shipped the next business day.

In-Store Pickup is not available at our Southwest warehouse.

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