Our skilled telephone and email support staff is now available for live chat from 11 a.m. to 6 p.m. PST Monday through Thursday, and 11 a.m. to 5:00 p.m. PST on Friday. Live Chat hours will increase in the future.
What is Live Chat good for? If you have basic questions regarding products, orders, your account, etc., it is an easy way to get an answer fairly quickly. If you have more technical issues, or a situation that requires more attention, it might be better to email us or use our online contact form to get us all the details.
This is a new feature for us. If you would like to contact us with your opinion or feedback on your Live Chat experience, we are happy to accept your feedback in the interest of always improving our customer service.
Live Chat is currently offline
Live Chat hours are 11 a.m. to 6 p.m. PST Monday through Thursday, 11 a.m. to 5 p.m. PST on Friday
Meet our Support Staff
Mike D
I have been working in the bike industry for 20 years. I started out in the service department of a high end shop, so I have some good technical skills. I have always been very passionate about bikes, since the moment I learned to ride them. When I was 13, I was bored one day and went for a bike ride with my friend. I have been riding seriously ever since. My current bikes include 29ers, both single speed rigid, and full suspension, Surly Long Haul Trucker, Eddy Merckx, Surly Pugsley (pictured here), SE Lager, KHS Cross bike, and a few others. I enjoy connecting with other riders and riding simply for the enjoyment of riding a bike.
Happy riding!
Mark H
I've been fixing bikes in Portland, OR and New York City since the late 80's. I got my first job detailing new cars in the 70's just to pay for my first "new" bike - a Schwinn Sports Tourer with a "Campy" rear derailleur! I still have it! The old Schwinn has about a dozen various stall mates since then ranging from old pieced-together, urban assault vehicles, several versions of mountain bikes and some racy road bikes. The roads and hills around Portland offer countless options to test the limits of all my trusty steeds when I'm not busy talking bikes here at Universal Cycles.
Chat with you soon!
Schmitty S
I've been riding since 1989, so I've pretty much been a bike geek since 1989. I've tried most riding, but mountain biking is my passion. Like most people into cycling, I have a serious bike addiction. I have an all-mountain bike, a DH bike, 5 single speeds and a road bike (I'm not going to put a number on the partials and the projects). My philosophy is you need a different bike to ride to work everyday...and then a spare bike (or two) just in case.
Keep the rubber side down!
PS. I bought my first mountain bike from the shop that Mike was working at in 1989. Small world...
