Live Support Chat
Our skilled telephone and email support staff is now available for live chat from 6 am to 7 pm PST Monday through Friday, 10 am to 6 pm PST on Saturday and Sunday.
What is Live Chat good for? If you have basic questions regarding products, orders, your account, etc., it is an easy way to get an answer fairly quickly. If you have more technical issues, or a situation that requires more attention, it might be better to email us or use our online contact form to get us all the details.
During the hours that our Live Chat is unavailable, please use one of our other methods to contact us.
Thank you and Happy Riding!
Live Chat is currently offline
Live Chat hours are:
Monday through Friday
6 am to 7 pm PST
Saturday and Sunday
10 am to 6 pm PST
Meet our Support Staff
Jordan C The bicycle has saved my life... twice. I grew up in northern California, riding my mountain bike as a young 12 year old boy over the hills and along the backroads of the east bay area. Oh mother and father, if only you had known specifics about the bicycle hitch-hiking, tresspassing, attempted kidnapping, train track riding, and cross-bay adventures. I wonder why you never inquired as to the whereabouts of your twelve year old boy and his bicycle who disappeared at dawn and returned long after dusk. I consider myself to have lived a charmed life... chased by mountain lions and wolves, blown off the highway by logging trucks and tornadoes, and hopping over barbed wire fences and mounds of beautifully sculpted dirt. Throughout the years bicycles have changed hands, distances have grown, and my home has moved, but the 12 year old boy is still riding.
Mike DI have been working in the bike industry for 20 years. I started out in the service department of a high end shop, so I have some good technical skills. I have always been very passionate about bikes, since the moment I learned to ride them. When I was 13, I was bored one day and went for a bike ride with my friend. I have been riding seriously ever since. My current bikes include 29ers, both single speed rigid, and full suspension, Surly Long Haul Trucker, Eddy Merckx, Surly Pugsley (pictured here), SE Lager, KHS Cross bike, and a few others. I enjoy connecting with other riders and riding simply for the enjoyment of riding a bike.
Mark HI've been fixing bikes in Portland, OR and New York City since the late 80's. I got my first job detailing new cars in the 70's just to pay for my first "new" bike - a Schwinn Sports Tourer with a "Campy" rear derailleur! I still have it! The old Schwinn has about a dozen various stall mates since then ranging from old pieced-together, urban assault vehicles, several versions of mountain bikes and some racy road bikes. The roads and hills around Portland offer countless options to test the limits of all my trusty steeds when I'm not busy talking bikes here at Universal Cycles.
Chat with you soon!
Brian PI began riding bikes with BMX in and around my hometown of Casper, WY. Since moving to Portland I have come to realize the importance of bikes as a viable and realistic transportation option. I like the freedom that riding gives me. I have taken my enjoyment of bikes to another level as a member of The Axles of Evil Portland Bike Polo Club. If you haven't seen it check it out!
I started building wheels for myself about six years ago and for a living two years ago and have since built a few thousand wheels. I take pride in my wheels and I enjoy my job.
Victor SLike most people I have been riding my whole life. I rode my first mountain bike in 1985 in Mount Saint Anne, Canada while on a family trip and was hooked. I bought my first real mountain bike in 1989, a DiamondBack Accent that I worked a whole summer to payoff! I started racing mountain bikes in 1990 and my first race was in Windham NY, which was a hillclimb. Through the years I have done my fair share of XC racing although these days I do mainly DH racing. In 1990 I started working at a bike shop in my hometown in New Jersey, where I was fixing Schwinn's and Huffys' all day, I eventually moved up to working on nice bikes which is way more fun, I have also built more wheels than I can count. I have worked in every aspect of the bike industry but still love working in shops and helping people find the bikes and parts that will work best for them. Working 20 years in the bike industry has giving me a wealth of knowledge so stop by the shop and let me help you with your next project bike or your first big bike purchase
Mitchell SI've been riding since 1989, so I've pretty much been a bike geek since 1989. I've tried most riding, but mountain biking is my passion. Like most people into cycling, I have a serious bike addiction. I have an all-mountain bike, a DH bike, 5 single speeds and a road bike (I'm not going to put a number on the partials and the projects). My philosophy is you need a different bike to ride to work everyday...and then a spare bike (or two) just in case.
Keep the rubber side down!
PS. I bought my first mountain bike from the shop that Mike was working at in 1989. Small world...